CQC report explained · a residential care home
What the CQC found at Woodbine Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, carrying out testing and keeping its infection control policy up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection prevention and control measures.
This was a targeted, announced inspection on 16 March 2021. It looked at infection prevention and control during the COVID-19 pandemic.
Inspectors were assured that the home was managing visitors, PPE, testing, admissions, hygiene, shielding and social distancing safely. They also found that the infection control policy was up to date.
The home had a visitor booking system and a separate visiting pod. It was clean and tidy, with cleaning checklists and regular checks of testing records.
The home was not given an overall quality rating or a rating for safe care. This report only assessed infection prevention and control measures.
Safer visiting arrangements
The home used a booking system and had built a separate visiting pod to reduce the risk of infection transmission. Visitors were given PPE and lateral flow testing.
“A specific pod, which could be accessed without coming through the home, had been built to minimise risk of infection transmission.” from the report
Clean environment
Inspectors found the home clean and tidy. A dedicated housekeeping team used daily checklists, including for frequently touched areas.
“The home was clean and tidy. There was a designated housekeeping team who used daily checklists to ensure all cleaning tasks were completed consistently.” from the report
PPE and staff training
Staff were observed using PPE in line with government guidance and had completed extra infection prevention and control training during the pandemic.
“Staff were seen to be wearing PPE in line with government guidance. They had undertaken additional infection prevention and control training during the pandemic.” from the report
Testing was monitored
Staff and residents took part in the COVID-19 testing regime. The manager regularly checked the testing records and results.
“Results were clearly displayed in a folder which was checked regularly by the registered manager to ensure the frequency of tests and results were monitored and correct.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently welcomed, and is the separate visiting pod still available?
- 03How often are staff and residents tested when there is an infection risk?
- 04How do you check that cleaning of frequently touched areas is completed?
- 05What were the home’s ratings for care, staffing, medicines and management at its last full inspection?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated overall. This explanation was written from the published report of 27 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised care, with major improvements since the previous inspection.
This was an unannounced inspection on 3 July 2018. Two inspectors and an expert-by-experience observed care, medicines and lunch. They spoke with people, relatives, staff and a healthcare professional, and checked care records, medicines records, audits, training and rotas.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, risks were managed, medicines were generally handled safely, and there were enough staff to meet people's needs.
People were treated with kindness and respect. Staff knew people well, supported personal choices, provided personalised care and offered activities. The home also supported people with dementia through its layout, signs and memory-focused activities.
The previous inspection in February 2017 rated the home Requires Improvement and found a breach involving quality monitoring. By this inspection, the provider had followed its action plan and inspectors found robust systems that had led to significant improvements.
Improved quality monitoring
The home had put stronger systems in place to check quality, review incidents and manage risks. Inspectors found these systems were being used to drive improvement.
“Robust management systems were now in place to assess, monitor and improve the quality of the service.” from the report
Kind and respectful staff
Staff knew people well and supported their dignity, privacy, choices and independence. Relatives also spoke positively about communication with staff.
“We observed that staff were kind and respectful to people, they had a good understanding of people's needs, likes and dislikes.” from the report
Personalised care
Care plans recorded people's routines, likes, dislikes, communication needs, health needs and preferences. Staff used this information to provide individual support.
“People received personalised care that was responsive to their needs.” from the report
Good dementia support
The building included signs, memory boxes and sensory features to help people living with dementia remain independent and involved.
“We found that the decoration and physical environment of the service had been adapted to meet the needs of people living with dementia to promote their independence.” from the report
Activities and family involvement
People had activities linked to their interests, including gardening, hairdressing and use of the garden pub. Families were involved in care planning and could give feedback.
“A range of activities met people's interests and facilitated their hobbies.” from the report
Medicines room was too hot
needs fixingThe medicines room temperature was recorded at 27 degrees Celsius from 29 June to 3 July, above the guidance cited in the report for boxed medicines. The home contacted the pharmacist, ordered air conditioning and bought a more accurate thermometer.
“The National Institute for Health and Care Excellence (NICE) guidelines for safe temperatures is 25 degrees Celsius for boxed medications.” from the report
- 01How do you now monitor and record the medicines room temperature, and what do you do if it becomes too hot?
- 02How are my relative's care plan and risk assessments reviewed when their health or behaviour changes?
- 03How do you make sure agency staff understand my relative's needs before they work a shift?
- 04Which activities would suit my relative's interests, communication needs and abilities?
- 05How will my family be involved in care plan reviews and decisions if my relative cannot make them independently?
This was an unannounced inspection of the overall service and all five key questions, including care, premises, records, staffing and management systems. This explanation was written from the published report of 15 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodbine Manor Care Home
5 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2016Requires improvementup from InadequateSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2015Inadequatedown from Requires improvementSafe: InadequateEffective: InadequateCaring: InadequateResponsive: InadequateWell-led: Inadequate
- February 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.