CQC report explained · a residential care home
What the CQC found at Wolfeton Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2020
Inspected but not rated; inspectors found safe care, good infection controls and stronger risk management after earlier safety concerns.
This was a targeted inspection on 19 August 2020. Inspectors checked whether the home had acted on a safety improvement plan after a serious injury in 2019. They did not investigate the circumstances of that incident.
Inspectors found that people were kept safe. Staff understood individual risks, the home used safety checks, and building work was managed with barriers and regular checks. They were also assured that infection prevention and control arrangements were safe.
The home was inspected for Safe and Well-led only, and neither area was given a new rating. The previous overall rating was Good, published in August 2018. A full inspection is needed before all five areas are rated again.
Individual risk management
Staff understood people's personal risks and used care plans and regular checks to reduce them, including risks of falling.
“People were kept safe because staff understood people's individual risks and took steps to minimise them.” from the report
Building work managed safely
The home used risk assessments, protective barriers and regular site checks while contractors were working.
“Where contractors were on site, detailed risk assessments were undertaken to plan and manage works safely.” from the report
Infection control
Inspectors were assured about visitor safety, social distancing, personal protective equipment, testing, hygiene and outbreak planning.
“We were assured the service were following safe infection prevention and control procedures to keep people safe.” from the report
Quality monitoring
The home used checks, audits and action plans to identify risks and make improvements.
“Regular checks and audits were undertaken by staff, the registered manager, visiting senior managers and an independent consultant.” from the report
Inspectors raised no specific concerns in this report.
- 01What improvements have been made since this inspection to reduce risks during maintenance and building work?
- 02What is the current position with replacing the call bell system?
- 03Have the garden improvement works been completed, and how are risks in the garden now managed?
- 04How are infection control, testing and visiting arrangements being managed now?
- 05When will the next comprehensive inspection take place, covering all five key questions?
This was a targeted inspection of Safe and Well-led, focused on safety improvements and infection control; it did not assess the other three key questions and did not change the previous ratings. This explanation was written from the published report of 3 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and person-centred care, with improvements made to earlier safety concerns.
Inspectors visited on 5 and 6 July 2018. The first day was unannounced and the second was announced. They spoke with people living in the home, relatives, staff and health professionals. They also checked care plans, medicines records, staffing information and other records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were described as safe, well cared for and treated with kindness and respect. There were enough staff, medicines were managed safely, and people received support with food, activities, health appointments and communication.
The home had fixed concerns from the previous inspection about window restrictors and hot water temperatures. The report says these changes reduced risks. The overall Good rating stayed the same, and inspectors found no serious risks or concerns.
Safe staffing
The home reviewed staffing against people's needs and had introduced an extra morning staff member. It did not use agency staff and had bank staff available when needed.
“The home had enough staff to meet people's needs and regularly reviewed this using a dependency tool.” from the report
Kind and respectful care
Staff knew people well and supported their emotional needs, privacy, relationships and independence.
“People were supported by staff who were kind, respectful and had taken the time to get to know them well.” from the report
Activities and community
The home offered varied activities and helped people maintain interests, develop skills and keep contact with relatives and the wider community.
“There was a wide range of activities supported at the home.” from the report
Open management
People, relatives and staff could give their views through meetings and surveys. The home used audits and feedback to identify and make improvements.
“There was a positive and open culture at the home where everybody's views were seen as important.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently check that staffing levels match people's needs, especially at busy times such as mornings?
- 02How do you monitor medicines that people decline and medicines prescribed to be given as needed?
- 03How often are people's care plans reviewed, and how are changes shared with relatives and health professionals?
- 04What activities are currently available for people who do not want to join group activities?
- 05How can families raise concerns, and how do you show that complaints and suggestions have been acted on?
This was a comprehensive inspection covering all five quality areas, with the first day unannounced and the second day announced. This explanation was written from the published report of 23 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wolfeton Manor
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not ratedWell-led: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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