CQC report explained · a residential care home
What the CQC found at Wold Haven
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2021
Inspected but not rated; inspectors found strong infection control arrangements, but some improvements were needed in the safe use of PPE.
This was an announced, targeted inspection on 14 January 2021. It looked at infection prevention and control during the COVID-19 pandemic, rather than the full quality of care.
The home had arrangements to isolate people with COVID-19, supplies of PPE, regular staff testing and updated training. Inspectors also found the home very clean, with extra cleaning of frequently touched surfaces.
Inspectors were assured about most infection control arrangements. They were only somewhat assured that PPE was being used safely and that the layout and hygiene practices supported safety. The home acted after the inspection by introducing daily PPE checks and removing PPE waste from application areas.
The service was inspected but not rated. This means the report does not provide a Good, Requires improvement or Inadequate rating for the home overall.
COVID-19 isolation
The home had systems to isolate people with COVID-19 to reduce the risk of infection spreading.
“Systems were in place to isolate people with COVID-19 to minimise transmission.” from the report
Clean environment
Inspectors found the home very clean, with extra cleaning of frequently touched surfaces.
“The environment was very clean and additional cleaning was taking place including frequently touched surfaces.” from the report
Testing and training
Staff had updated pandemic safety training and were tested regularly under the government testing programme.
“Staff had received update training on how to keep people safe during the COVID-19 pandemic and were regularly tested” from the report
Visitor controls
Non-essential visits were closed at the time, and a protocol required checks and hand disinfection for people entering.
“A visitor's protocol was in place to ensure anyone entering the service was temperature tested, completed hand disinfection” from the report
PPE practice needed improvement
needs fixingInspectors were not fully assured that PPE was always being used safely or that the layout and hygiene arrangements supported safe PPE use. The provider introduced daily staff checks and removed PPE waste from application areas after the inspection.
“We were somewhat assured that the provider was using PPE effectively and safely and promoting safety through the layout and hygiene practices of the premises.” from the report
- 01How are daily staff checks on putting on and removing PPE carried out now?
- 02What was changed to make sure PPE waste is not left in areas where PPE is applied?
- 03How do you check that staff follow the visitor protocol, including temperature testing and hand disinfection?
- 04How are people safely isolated if they develop COVID-19 or are admitted with an infection risk?
- 05What testing arrangements are currently in place for residents and staff?
This was an announced targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not assess the other four key questions or give an overall quality rating. This explanation was written from the published report of 28 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Rated Good; inspectors found safe, kind and personalised care, with some minor issues around call bells, medicines and involvement in care planning.
This was an unannounced comprehensive inspection on 22 and 25 May 2017. Inspectors spoke with people living in the home, relatives, staff and healthcare professionals. They observed care and checked care records, staff files, medicines and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People generally said they felt safe and well cared for. Staff were described and observed as kind, respectful and attentive.
Inspectors found safe recruitment, enough staff, suitable training and safe medicines arrangements. People received help with food, drinks and healthcare. The home offered personalised care, activities and strong support for people using its short-term reablement beds.
The home remained Good, the same rating as at the previous inspection in March 2015. Inspectors noted some issues, including occasional delays with call bells, a medicines room temperature issue and some people not knowing how to complain or being involved in care planning.
Safe care and staffing
Inspectors found that risks were assessed, staff were recruited safely and there were enough staff during the inspection. Medicines were administered by trained and competent staff.
“There were risk assessments in place for each person based on their individual needs.” from the report
Skilled staff
Staff received a wide range of training. Their practical skills and medicines competence were checked regularly.
“This showed us that staff received the training and support to deliver an effective service.” from the report
Kind and respectful care
Staff were seen talking warmly with people, offering choices and supporting privacy, dignity and independence.
“We observed staff were very friendly, patient and respectful when interacting with people.” from the report
Reablement and partnership working
The short-term hub beds helped some people regain independence, avoid hospital admission or return home sooner. Inspectors found strong links with health and social care professionals.
“This showed that people were supported to maintain their health and independence and access healthcare professionals, due to effective partnership working.” from the report
Activities and community links
The home had increased its activities since the previous inspection. People could take part in exercises, games, gardening, outings and local events.
“Since our last inspection in 2015, there had been a significant focus on increasing the range of activities provided at the home.” from the report
Call bell response times
needs fixingOne person said staff sometimes returned only after a delay of up to half an hour when they were initially unable to help. The manager said this would be raised with staff.
“there could sometimes be a delay of up to half an hour before they returned to assist them.” from the report
Medicines room temperature
needs fixingThe manager had identified a problem with the temperature of the medicines room and was taking action. The report said this was needed to protect the integrity of medicines.
“The registered manager was taking action to address an issue they had identified in relation to the temperature of their medication room.” from the report
Involvement in care plans
needs fixingPeople's care needs and preferences were recorded, but nobody inspectors spoke with could remember being involved in creating their care plan.
“Nobody we spoke with could recall being involved in developing their care plan.” from the report
Knowing how to complain
minorThe complaints procedure was displayed, but not everyone inspectors spoke with felt confident about how to raise a concern.
“Not all the people we spoke with were confident about how to do this.” from the report
Dementia-friendly design
minorInspectors discussed whether the building could use dementia-friendly design and clearer signs to help people find their way around.
“we discussed with the registered manager consideration of dementia friendly design principles and signage, in order to make the building easier for people to navigate.” from the report
- 01How quickly are call bells answered now, and how do you check for delays?
- 02What action was completed to keep the medicines room at the correct temperature?
- 03How will my relative and our family be involved in writing and reviewing the care plan?
- 04How will you make sure residents know how to raise a complaint or concern?
- 05Have you made any changes to signs or the layout to help people with dementia navigate the home?
This was an unannounced comprehensive inspection covering all five key questions, and the Good ratings remained unchanged from March 2015. This explanation was written from the published report of 12 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wold Haven
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.