What the CQC found at Woking Homes

People and relatives told inspectors they felt safe and confident in the care provided.

“People told us they felt safe and happy.” from the report

Inspectors saw warm relationships between staff and people. Staff supported privacy, dignity, choice and independence.

“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report

Care plans recorded individual needs, preferences, beliefs, abilities and ways of communicating. Plans were reviewed when people's needs changed.

“People had individual care plans that provided staff with up to date information about their needs and abilities, associated risks, preferences for support and background history.” from the report

People could join varied activities, follow their interests and go on outings. Activities were also provided for people living with dementia.

“Activities were available every day and planned by the activities co-ordinator and people using the service.” from the report

Inspectors found medicines were stored, administered and recorded safely. Staff training and competency checks were in place.

“All medicines were managed safely and in line with national guidance.” from the report

Bedroom checks covered cleanliness and repairs but did not check for obstacles, hazards or working call bells. Management agreed to add these checks.

“We noted checks did not consider the safety of people's bedrooms and potential hazards.” from the report

Two people said agency staff did not know them as well, which sometimes affected their experience. The manager was recruiting permanent staff.

“Two people felt the use of agency staff sometimes affected their experience of care as these staff did not know them so well.” from the report

Two care records did not clearly show whether people had capacity to make decisions or needed an assessment. The manager agreed to review all care plans.

“In two instances, records were not clear whether the person had capacity to make decisions and if a mental capacity assessment was needed.” from the report

Photos of meals were available for people who could not communicate choices verbally, but they were not displayed every day. The manager agreed to address this.

“For people who could not communicate their choices verbally, photos of meals were available although these were not displayed daily.” from the report

Two recent safeguarding concerns had initially been reported to the local authority but not CQC. The manager completed the relevant CQC forms during the inspection.

“Notifications had been submitted appropriately aside from two recent safeguarding concerns, which were raised directly with the local authority.” from the report