CQC report explained · a residential care home
What the CQC found at Wisteria House Plymstock Limited
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, July 2018
Rated Outstanding overall; inspectors found safe, highly caring and personalised dementia care, with Safe rated Good.
This was an unannounced inspection on 29 May 2018. The home was caring for 18 people, although it could accommodate up to 20. Inspectors spoke with all 18 people, staff, relatives and a visiting health professional. They also looked at care records, medicines, recruitment files, the building and quality checks.
Inspectors found that people were safe, well cared for and supported to live active lives. Staff knew people very well and offered activities based on their interests, including outings, community visits and personal projects. The building and gardens had been designed around the needs of people living with dementia.
The overall rating was Outstanding. Effective, Caring, Responsive and Well-led were rated Outstanding. Safe was rated Good. This was the home's first CQC inspection since it registered in 2017.
Personalised dementia care
Staff understood how people experienced dementia and adapted care to their feelings, interests and communication. Care records included personal histories and achievable wishes.
“We saw that people received outstanding care and were supported to have the best quality of life possible.” from the report
Kind relationships
Inspectors saw warm and respectful relationships between people and staff. Staff spent time with people and helped them remain engaged and independent.
“Staff were observed treating people with kindness, patience and compassion throughout our visits.” from the report
Meaningful activities
People were supported to take part in activities that matched their hobbies and interests. This included outings, community events, gardening, cooking and personalised projects.
“Activities were meaningful and reflected people's interests and individual hobbies, including achievable 'bucket lists'.” from the report
Strong leadership
The managers and provider were approachable and involved. The home used detailed quality checks and acted on feedback, accidents and suggestions.
“The registered manager and provider had very robust and effective systems in place to assess and monitor the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How many people live at the home now, and are staffing levels still based on individual dependency assessments?
- 02How are people supported to take considered risks while going out into the community?
- 03How are activities and personal wishes, including bucket lists, kept up to date for each person?
- 04How are families involved in care planning, risk assessments and decisions about the running of the home?
- 05What training do staff receive in relationship-based dementia care, and how is their practice checked?
This was an unannounced comprehensive inspection covering all five CQC questions and the premises; it was the home's first inspection since registering in 2017. This explanation was written from the published report of 10 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Wisteria House Plymstock Limited
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2018Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Wisteria House Plymstock Limited →
- March 2017
Registered with the Care Quality Commission on 15 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Plymouth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.