CQC report explained · a residential care home
What the CQC found at Winslow Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found that risks, safeguarding, staffing, recruitment, infection control and medicines were managed through suitable systems.
- Effective?
- Good
- Staff had training and understood people's needs, consent and mental capacity rights. People's food, drink, health appointments and individual support needs were monitored.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make choices, stay independent and take part in decisions about their care.
- Responsive?
- Good
- Care plans contained information about people's backgrounds, preferences and communication needs. People took part in activities of their choice, and complaints were investigated and answered.
- Well-led?
- Good
- Staff said they felt valued and able to raise concerns. Managers used audits and checks to monitor care, medicines, incidents, complaints, safety equipment and maintenance.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and well-organised care, with no major concerns identified.
The inspection was unannounced and took place on 25 July 2018. Inspectors spoke with people living at the home, relatives, staff and professionals. They observed care and checked care files, medicines records, complaints, incidents, staff training and quality checks.
The home supported 13 people at the time, although it could provide care for up to 26 people with learning disabilities or autism. Inspectors found enough staff, suitable risk management, safe medicines systems and staff who were respectful and caring.
People were involved in their care and supported to make choices. Their care plans were reviewed, activities reflected their interests, and relatives and professionals were involved. The home also had systems to monitor safety and quality.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection on 1 September 2015.
Safe medicines systems
Staff handling medicines were trained and checked for competence. An electronic system had reduced errors and helped managers monitor medicines records.
“Since its implementation, medicine errors by staff had been reduced significantly.” from the report
Kind and respectful care
Inspectors saw staff protect people's dignity and support their independence. People were offered choices about daily routines and activities.
“Throughout our visit, we saw staff treat people with dignity and respect” from the report
Personalised support
Care plans included personal backgrounds, preferences and communication guidance. People had regular reviews and access to a wide range of activities.
“This enabled them to get to know people as individuals and what was most important to them.” from the report
Open management
Staff felt able to speak openly with managers and raise concerns. Regular audits were used to identify and address issues.
“Staff told us they felt valued and appreciated by the provider.” from the report
Some staff wanted more training
minorSome staff said they would welcome deeper training about certain mental health conditions and Angelman's syndrome. Inspectors did not see any adverse impact during the visit.
“Some staff told us they would welcome training in mental health issues, such as working with schizophrenia, bipolar disorder, and Angelman's syndrome.” from the report
Occasional staffing shortages
needs fixingSickness and other absence sometimes caused staff shortages. The home dealt with this through overtime and regular relief or agency staff.
“Occasionally, there were shortages through sickness and other absence” from the report
End of life training was still being sourced
minorThe home was not providing end of life care at the time of inspection. Management said training in this area was still being sourced.
“the provider was also currently sourcing training in end of life care.” from the report
- 01How do you cover shifts when sickness or other absence causes staffing shortages?
- 02What further training have staff received about mental health conditions and Angelman's syndrome?
- 03What end of life training is now available, and how would you record a person's wishes?
- 04How will you check that medicines continue to be given correctly using the electronic system?
- 05How will my relative and our family be involved in care planning, reviews and decisions?
This was an unannounced inspection of the overall service, covering all five CQC questions and including observations, discussions and checks of care and management records. This explanation was written from the published report of 15 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Winslow Court
3 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.