CQC report explained · a nursing home
What the CQC found at Windy Ridge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2019
Rated Outstanding; inspectors found exceptionally caring, well-led care, with one medicines review issue identified.
This was an unannounced inspection on 25 June and 1 July 2019. Inspectors spoke with people, relatives, visitors and staff. They observed care and reviewed care plans, medicines records, staff files and management records.
The home supported older people, including people living with dementia and people with complex behaviours or mental health needs. Inspectors found kind, personalised care, good safety systems, well-trained staff and strong support with health, nutrition and end-of-life care.
The overall rating was Outstanding. Caring and well-led were Outstanding. Safe, effective and responsive were Good. The overall rating had improved from Good at the previous inspection, with caring and well-led improving to Outstanding.
Kind and respectful care
Staff treated people with compassion and respect. Inspectors saw staff protect people's dignity, offer choices and support independence.
“We observed consistently kind and compassionate care from staff who were observant and focussed on people's wellbeing.” from the report
Support for complex needs
The home specialised in supporting people with advanced dementia, complex behaviours and mental health needs. Inspectors found that staff understood people well and helped them remain at the home.
“The home specialised in assessing and supporting people who were hard to place due to their advanced dementia, complex behaviours and mental health needs” from the report
Strong leadership
The home was described as exceptionally well run. Staff worked closely together, received support and were involved in improving care.
“There was an exceptionally strong culture of joint ownership within the whole staff team, senior management and the provider” from the report
Good health and nutrition support
Staff monitored health changes and acted promptly when someone became unwell. Food and drinks were adapted to people's needs and preferences.
“Staff maintained a strong focus on the importance of supporting people to eat and drink a varied diet which met their specific nutritional needs and preferences” from the report
Covert medicines reviews
needs fixingTwo people received medicines covertly because they could not understand their need to take them. Inspectors found that neither decision had a date set for review and raised this with the home.
“There was no date set to review the decision for either person and we pointed this out to the registered manager who said they would address this.” from the report
- 01If my relative needs medicines given covertly, how will you record the best-interests decision and set regular review dates?
- 02How would you assess and support my relative's dementia, behaviour or mental health needs if they became more complex?
- 03How do you make sure staffing levels and one-to-one support match each person's care plan?
- 04How would you adapt food, drinks and mealtimes to my relative's nutritional needs, preferences and ability to eat independently?
- 05How would you support my relative to remain at the home for end-of-life care if that was their wish?
This was an unannounced inspection covering all five CQC questions and both the premises and the care provided. This explanation was written from the published report of 29 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windy Ridge Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- August 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.