CQC report explained · a residential care home
What the CQC found at Windsor House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, staffing, medicines systems and infection control arrangements were found to be suitable.
- Effective?
- Good
- Care plans were based on assessments of people's needs. Staff had relevant training and people were supported with healthcare, nutrition and communication.
- Caring?
- Good
- Staff treated people with respect and dignity and supported them to make choices. People were encouraged to be as independent as possible.
- Responsive?
- Good
- Care was personalised and staff knew people's needs and preferences. People were supported with activities, family contact and trips into the community.
- Well-led?
- Good
- The home had regular audits, meetings and feedback systems. Staff and people said the manager was approachable and listened to them.
What inspectors found, April 2019
Rated Good; inspectors found safe, respectful and personalised care, with a recommendation about financial arrangements.
This was a planned inspection on 19 March 2019. Inspectors spoke with people, staff and a visitor, observed daily life, and checked care, medicines, staff and management records.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments, clean premises and staff who treated people with dignity.
People received personalised support and were involved in choices about their care, activities and daily lives. Staff supported people to use community facilities, maintain family contact and follow their interests.
The only specific concern was that the organisation managed one person's finances while also providing their care. Inspectors recommended changing this arrangement because it could create a conflict of interest. The home was rated Good at the previous inspection in May 2016 and remained Good.
Safe staffing and medicines
Inspectors found enough staff to provide individual support. Medicines records were clear, and staff were trained and checked before administering medicines.
“There were enough staff available to provide individual care and support to each person.” from the report
Kind and respectful care
Staff had good relationships with people and supported them in a caring, dignified way. People were included in everyday decisions.
“We observed the caring and kindly way that people engaged and interacted with each other.” from the report
Personalised support
Care plans reflected people's needs, preferences and routines. Staff knew people well and adapted communication for those who did not communicate verbally.
“Care and support was personalised and responsive to people's individual needs and interests.” from the report
Activities and community life
People were supported to enjoy hobbies, keep in contact with family and take part in community activities and holidays.
“People took part in a range of activities. They were based on their interests.” from the report
Good management oversight
The home used regular audits, meetings and feedback to monitor its work and involve people in how it was run.
“Regular audits were completed to monitor service provision and to ensure the safety of people who used the service.” from the report
Financial conflict of interest
needs fixingThe organisation provided care and also acted as appointee for one person's finances. Inspectors said this was not independent and could create a conflict of interest.
“We considered this was a conflict of interest as the provider was not independent as they provided the care to the person as well as being responsible for managing their finances.” from the report
- 01What has changed about the arrangement for managing the person's finances since this inspection?
- 02How would staff communicate with and involve my relative if they could not express their views verbally?
- 03How do you decide staffing levels for each person's needs, and who provides management support when the registered manager is not at the home?
- 04How would you support my relative to follow their interests, keep family contact and take part in community activities?
This was a planned inspection covering all five CQC questions, including both the premises and the care provided. This explanation was written from the published report of 10 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windsor House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 28 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.