CQC report explained · a residential care home
What the CQC found at Windsor House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with a small medicines-record issue identified and addressed.
The inspection was unannounced and took place on 27 September 2017. The home supported up to six people with a learning disability, and five people were living there on the day. The inspector spoke with people, staff, managers and relatives, and checked care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable training, respectful care and support that reflected people's choices, interests and independence.
The report also found that some medicines information was not always recorded in the same place. Managers said this had been made consistent after the inspection. The overall Good rating means the service met the standards inspectors checked at that visit.
Safe staffing and risk support
Inspectors saw enough staff to support daily activities and appointments. Individual risks were assessed and regularly reviewed.
“People were supported by sufficient amounts of staff.” from the report
Respectful relationships
Staff were friendly and treated people with dignity. They understood people's communication, likes and dislikes.
“People were supported by staff who were kind and friendly, treated them with dignity and respected their privacy.” from the report
Personalised support
Care plans included people's preferences, goals and important relationships. People were supported to stay independent and enjoy hobbies and community activities.
“People received personalised care which met their needs and reflected their preferences.” from the report
Good management oversight
People and staff could raise suggestions and concerns. Regular audits were used to check medicines, staffing, the environment and support planning.
“There were effective systems in place to monitor and improve the quality of the service.” from the report
Medicines information was not always together
minorInformation used to administer medicines safely, such as doctor and allergy details, was not always recorded in the same place. Managers said they had made this consistent after the inspection.
“We found that this information was not always recorded in the same place” from the report
Individual access to interests
minorOne relative felt that a person could not always pursue their own interests because people sometimes went out as a group. Managers explained how staff were deployed to support individual interests.
“felt they were not always able to pursue their own interests as people went out in a group.” from the report
- 01How do you now make sure all important medicines information, including allergies and doctor details, is recorded consistently?
- 02How do you arrange staff cover when a person wants to pursue an individual hobby or activity?
- 03How often are care and support plans reviewed, and how are changes shared with all staff?
- 04How are people supported to raise complaints in a format they can understand?
- 05How do you check that people have enough choice over meals, activities and time in the community?
This was an unannounced inspection of the overall service, covering all five CQC questions and providing ratings for each. This explanation was written from the published report of 23 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windsor House
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 7 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
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Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
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