CQC report explained · a nursing home
What the CQC found at Windsor Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff understood safeguarding procedures. Risk assessments, medicines systems, infection controls and environmental safety checks were in place. The home was still recruiting into vacancies, with some reliance on agency staff.
- Effective?
- Good
- Staff were trained and understood people's needs. People received support with food, drinks and healthcare, and the home followed the Mental Capacity Act when people could not make particular decisions themselves.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people's independence, choices, relationships and individual equality and diversity needs.
- Responsive?
- Good
- Care plans included people's likes, dislikes and wishes and were updated when needs changed. People had activities, communication support, visiting arrangements and a complaints process.
- Well-led?
- Good
- The registered manager and staff promoted a positive culture. Audits, meetings and feedback systems were used to monitor quality and make improvements.
What inspectors found, February 2023
Rated Good; inspectors found safe, kind and personalised care, with some reliance on agency staff while vacancies were being filled.
This was the home's first inspection. It was unannounced and took place on 09 January 2023. The inspection team spoke with people, relatives and staff, observed care, and checked care records, medicines, recruitment files, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, medicines were managed safely, care plans reflected people's needs, and staff were trained and knowledgeable.
People and relatives described staff as kind, respectful and welcoming. People had choices about food, activities and where they spent their time. The home had systems for complaints, safeguarding, infection control and quality checks.
Kind and respectful care
People and relatives described staff as kind, patient and respectful. Inspectors also observed staff protecting people's privacy and dignity.
“People were provided support from staff who treated them in a respectful, kind and caring way.” from the report
Personalised care
Care plans recorded people's preferences and wishes. They were reviewed and updated when people's needs changed.
“Care plans were person centred and contained people's likes, dislikes and wishes.” from the report
Skilled staff
Staff completed relevant training and understood people's health and care needs. Training and refresher courses were monitored.
“People were supported by trained staff that were knowledgeable and understood people's needs.” from the report
Good oversight
The management team used audits and checks to monitor the service and address issues. People, relatives and staff were asked for their views.
“An effective and robust system of quality assurances checks, and audits were in place.” from the report
Use of agency staff
minorThe home was recruiting to fill vacancies and relied to some extent on agency staff. Regular agency workers were booked in advance, but families should ask how staffing is currently organised.
“There was some reliance on using agency staff. Regular agency staff were used and booked in advance to ensure consistency of care.” from the report
- 01How many permanent staff vacancies are there now, and how often are agency staff being used?
- 02Will my relative usually be supported by the same staff, including regular agency staff?
- 03How will you review and update my relative's care plan when their needs or preferences change?
- 04What activities, food choices and communication support would be available for my relative's individual needs?
This was the home's first unannounced inspection and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 24 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windsor Court Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2021
Registered with the Care Quality Commission on 16 July 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.