CQC report explained · a residential care home
What the CQC found at Windsor Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control and enough staff to support people safely.
This was an announced, targeted inspection on 15 February 2021. It focused on how the home was preventing and controlling infections during the coronavirus pandemic.
Inspectors found the home clean, tidy and well ventilated. There was a good supply of protective equipment, people and staff were being supported with testing, and most staff had received their first COVID-19 vaccination.
Inspectors were assured about visitors, social distancing, admissions, protective equipment, testing, hygiene, outbreak planning and infection control policies. The service was inspected but not rated, so this report does not provide a full overall quality rating.
Clean and ventilated home
Inspectors found the home clean, tidy and well ventilated. People could also use a large enclosed garden.
“The home was clean, tidy and well ventilated.” from the report
Protective equipment
The home had enough protective equipment, including aprons, gloves, masks and hand sanitiser.
“There was a good supply of Personal Protective Equipment (PPE) including aprons, gloves, masks and hand sanitiser.” from the report
Staffing and training
Inspectors found there were enough staff to support people safely. Staff had infection prevention and control training, with checks on their practice.
“There were enough staff to support people safely.” from the report
Testing and vaccination support
People and staff were supported to access regular testing, and everyone using the service and most staff had received their first COVID-19 vaccination.
“The provider was supporting people who used the service and staff to access regular testing, this included Lateral Flow Testing for staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the February 2021 inspection?
- 02How are visitors currently tested and supported to prevent infections spreading?
- 03How often are staff and residents tested, and what happens if someone tests positive?
- 04How does the home check that staff continue to use protective equipment correctly?
- 05Can you show me the home's current ratings or reports for caring, effectiveness, responsiveness and leadership?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other quality questions were not assessed. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rated Good; inspectors found kind, safe and personalised care, with a few recording issues corrected during the inspection.
The home was inspected without warning on 24 May and 1 June 2018. This was its first inspection since registering in June 2017. Inspectors observed care, checked parts of the building, reviewed records and spoke with staff and healthcare professionals.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training, person-centred care and good support for people's choices, independence and relationships.
The home offered activities at home and in the community. Care plans were detailed and tailored to each person. Inspectors also found a few documentation problems, including an incorrect controlled medicine stock figure, some unsigned or undated employment records and one unclear pressure care record. These matters were addressed during the inspection.
Kind and respectful care
Staff knew people well and responded calmly to their needs. Inspectors saw positive relationships and a relaxed atmosphere.
“We found staff were respectful to people, attentive to their needs and treated people with kindness and respect in their day to day care.” from the report
Support for independence
The home balanced safety with choice and freedom. Staff helped people develop daily living skills and achieve personal goals.
“These showed risks and choices were balanced and designed to encourage and maintain people's independence.” from the report
Meaningful activities
People had activities based on their interests, including community trips, music therapy, shopping and opportunities for work experience.
“There was an extensive range of activities for people to participate in, including activities and events in the home and in the local community.” from the report
Good leadership and oversight
The registered manager provided clear direction, and audits were used to identify issues and make improvements.
“Systems were effective in assessing and monitoring the quality of care provided to people and to drive improvements.” from the report
Controlled medicine record
minorThe stock control figure for one controlled medicine was wrong and had not been found by the home's audits. Inspectors concluded this was a recording error and said the person had received the medicine as prescribed; the record was corrected.
“We found the stock control figure for the one controlled drug administered by staff had been wrongly recorded and this had not been identified through the audits systems in place.” from the report
Employment records
minorSome employment documents were not signed or dated. The home took immediate action after inspectors raised this.
“However, we found some documentation relating to people's employment was not signed or dated.” from the report
Clarity of care records
minorSome care information was duplicated. In one case, pressure area care was not clearly documented, although inspectors found the person was receiving appropriate care and the record was addressed during the inspection.
“However, we found some information was at times duplicated within the care documentation and in one instance information regarding a person's pressure area care was not clearly documented.” from the report
- 01How do you now check controlled medicine stock records and make sure any errors are found quickly?
- 02Have all staff employment records been signed and dated, and how do you check this for new starters?
- 03How do you make sure pressure care instructions and other important information are clear and not duplicated in care plans?
- 04Which activities and community opportunities would be suitable for my relative, based on their interests and goals?
- 05How will my relative and our family be involved in reviewing their care and giving feedback?
This was the home's first comprehensive inspection since registration, covering all five CQC questions and the overall quality of the service. This explanation was written from the published report of 1 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windsor Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 26 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.