CQC report explained · a nursing home
What the CQC found at Windermere House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Rated Good; inspectors found safe, kind and personalised care with strong rehabilitation support.
This was the home’s first inspection. It was unannounced and took place on 20 and 24 January 2022. The inspector spoke with people, staff, relatives and health professionals, observed care, and checked care, medicine, training and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, detailed risk assessments, suitable infection control and staff who understood people's needs.
Care was personalised and focused on rehabilitation for people with an acquired brain injury. Inspectors saw kind interactions, support for communication and activities, and examples of people making progress with standing, thinking and communication skills.
Personalised care
Care and support were tailored to people’s needs and preferences. Care plans gave staff detailed guidance about how to provide support.
“People received personalised care and support specific to their needs and preferences.” from the report
Rehabilitation progress
The home had specialist rehabilitation support, including physiotherapy, communication and exercise activities. Inspectors saw examples of progress in standing, cognitive skills and communication.
“We saw examples whereby through rehabilitation work, the use of equipment and ongoing physiotherapy, some people could now stand.” from the report
Kind staff
Inspectors saw positive interactions between staff and people. Relatives and health professionals also gave positive feedback about the care.
“We observed a kind and caring culture. People and professionals spoke positively about the support staff gave to people.” from the report
Safe medicines practice
Staff were trained to administer medicines, records checked were complete, and medicines were stored and disposed of safely.
“The MARs we looked at were completed correctly.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing levels increase as more people move into the home?
- 02How will my relative’s rehabilitation goals be agreed, reviewed and measured?
- 03How will you support my relative’s specific communication needs and preferences?
- 04If my relative needs specialist eating or PEG support, what training do staff have and how will their nutrition and weight be monitored?
- 05How can my family give feedback, raise a complaint or take part in care planning?
This was the first unannounced inspection and covered all five CQC key questions, as well as infection prevention and control. This explanation was written from the published report of 8 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Windermere House
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 17 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.