CQC report explained · a residential care home
What the CQC found at Winash Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised care, with minor gaps in dental review and one record about legal safeguards.
This was an unannounced inspection on 20 August 2018. The inspector and an expert by experience spoke with people living in the home, relatives, staff and health professionals. They also reviewed care records, staff files, medicines, complaints, accidents, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, person-centred care records and good support for people's health, independence and chosen activities.
People described staff as kind and respectful. The home offered activities, supported community access and listened to people's views. Inspectors found no serious risks or concerns, and the overall Good rating continued from the previous inspection.
Safe staffing and medicines
People said there were normally enough competent staff. Inspectors found that medicines were stored, administered and managed safely.
“People spoke positively about the staffing levels at the service.” from the report
Respect and independence
Staff treated people as individuals and supported them to make choices, remain independent and continue their usual lifestyles.
“People were supported by staff who were kind, caring and promoted independence.” from the report
Activities and social contact
The home offered a range of activities and supported people to access the community. People could choose not to take part.
“There was a range of activities to suit different interests.” from the report
Listening to people's views
People took part in meetings and gave feedback about how the home was run. Suggestions were followed up, including the installation of a wet room.
“Items raised were revisited at the start of the following meeting to ensure actions had been taken.” from the report
Positive management
People, relatives, staff and health professionals gave positive feedback about the way the home was managed. Quality checks were in place.
“Systems regularly monitored the quality of the service.” from the report
Dental reviews
minorSome records showed that people had not seen or been offered a dental review. The managers said this would be followed up.
“However, we did note some people's records indicated they had not seen or been offered a dental review.” from the report
One legal safeguards record
minorOne person's Deprivation of Liberty Safeguards information had not been updated in their care records. The managers said this would be addressed.
“We found one person's DoLS information had not been updated in their care records.” from the report
- 01Have all outstanding dental reviews now been offered or arranged, and how is this recorded?
- 02Has the person's Deprivation of Liberty Safeguards information now been updated in their care records?
- 03How will you make sure my relative's care plan reflects their routines, interests, cultural needs and end-of-life wishes?
- 04What activities and community access would be available for my relative, including if they choose not to join group activities?
- 05How would my relative or our family raise a concern, and how would we be told what action was taken?
This was an unannounced inspection covering all five key questions; the report says the shorter format was used because the overall Good rating had not changed since the previous inspection. This explanation was written from the published report of 28 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Winash Rest Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.