CQC report explained · a residential care home
What the CQC found at Wimbledon Common Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed and reviewed. Inspectors found safe recruitment, clean premises, well-organised medicines systems and enough staff during the inspection, although there had been concern about proposed staffing reductions on the dementia community.
- Effective?
- Good
- Staff had suitable training, support and experience. People received food and drink suited to their needs and were supported to access healthcare and make decisions lawfully.
- Caring?
- Good
- Staff treated people with warmth, kindness, dignity and respect. People were involved in decisions and supported to maintain their independence.
- Responsive?
- Good
- Care plans were up to date, detailed and personalised. People received support suited to their communication needs, interests, relationships and end of life wishes.
- Well-led?
- Good
- People, relatives and staff spoke positively about the management. The provider sought feedback, carried out audits and worked with health and social care professionals to improve care.
What inspectors found, August 2023
Wimbledon Common Care Home was rated Good; inspectors found kind, safe and personalised care, with a staffing concern addressed during the inspection.
This was the first inspection since the home registered under its current provider. Inspectors visited on 5 and 12 July 2023. The first day was unannounced. They spoke with residents, relatives, staff and health professionals, observed care and checked care plans, medicines records, recruitment files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, received their medicines correctly, had suitable food and healthcare, and lived in a clean and comfortable home.
People were treated with kindness, dignity and respect. Care plans were detailed and personalised. People were supported to make choices, stay independent, keep relationships, enjoy activities and receive end of life care that reflected their wishes.
Some people and relatives were worried about a proposed reduction in daytime care staff on the dementia community. Managers reviewed this and reinstated the previous staffing level during the inspection. The report says the home was meeting people's needs safely when inspectors visited.
Medicines were managed safely
Inspectors found the electronic medicines records were accurate and that people received their prescribed medicines as they should.
“Medicines systems were well-organised, and people received their medicines safely as they were prescribed.” from the report
Kind and respectful care
Staff were observed speaking respectfully, spending time with people and protecting their privacy and dignity.
“Staff interaction with people was characterised by warmth and kindness.” from the report
Personalised care plans
Care plans recorded people's strengths, preferences, communication needs and support requirements. They were reviewed when people's needs changed.
“People's electronic care plans were up to date, personalised and contained detailed information about their unique strengths, likes and dislikes” from the report
People's views were heard
The provider used meetings, surveys and forums to gather feedback. Inspectors found that staffing levels were restored after concerns were raised.
“This showed the provider was willing to listen and take prompt action in response to feedback received from stakeholders.” from the report
Concern about staffing on the dementia community
needs fixingSome residents, relatives and staff were worried that reducing daytime care staff could affect care standards. The provider reviewed the change and reinstated the previous staffing level during the inspection.
“The staff can be overstretched at certain times of the day, but I think staffing levels are adequate as they stand.” from the report
- 01What daytime staffing level is now in place on the dementia community, and has the previous level been maintained?
- 02How do you check that staffing is sufficient at the busiest times of day?
- 03How will the new acting manager's application to become registered be progressed?
- 04How often will my relative's electronic care plan and risk assessments be reviewed?
- 05How are residents and relatives involved in decisions about care, activities, food and staffing?
This was a two-day first inspection of the newly registered service and covered all five CQC questions; the previous provider's last rating was Good, published on 18 December 2019. This explanation was written from the published report of 2 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wimbledon Common Care Home
4 rated inspections over 5 years: the service has held its Good rating throughout.
- August 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- April 2018GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2021
Registered with the Care Quality Commission on 1 June 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Wandsworth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.