CQC report explained · a residential care home
What the CQC found at Wimbledon Common Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had current risk assessments and staff knew how to manage risks such as falls. Medicines systems were well organised, although some people and relatives had raised concerns about staffing levels on the dementia community.
- Effective?
- Good
- Staff had suitable training, supervision and support. People received food and drink suited to their needs, and staff worked with health professionals to support people's health.
- Caring?
- Good
- Inspectors saw warm and respectful interactions. Staff supported privacy, dignity, independence and people's involvement in decisions about their care.
- Responsive?
- Good
- Electronic care plans were described as current, personalised and detailed. People were supported with communication, activities, relationships and end of life wishes, and complaints were recorded and acted on.
- Well-led?
- Good
- People, relatives and staff spoke positively about management. The home used audits, meetings and feedback to monitor care and make improvements.
What inspectors found, August 2023
Rated Good; inspectors found safe, kind and personalised care, after concerns about reduced staffing on the dementia community were addressed.
Inspectors visited on 5 and 12 July 2023. The first day was unannounced. They spoke with people living at the home, relatives, staff and health professionals. They also observed care and checked care plans, medicines records, staff files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, treated with dignity, supported to make choices and given care that matched their needs. Medicines records were complete, the home was clean, and staff had suitable training.
Some people, relatives and staff were worried about a planned reduction in care staff on the dementia community. Managers reviewed this and reinstated the previous staffing level during the inspection. The home was newly registered under the current provider, and this was its first inspection. The previous provider's rating was Good in December 2019.
Kind and respectful care
People and relatives spoke positively about staff. Inspectors observed warmth, kindness, privacy and respect during care.
“Staff interaction with people was characterised by warmth and kindness.” from the report
Personalised care plans
Care plans included people's needs, preferences, strengths and communication requirements. They were regularly reviewed when people's needs changed.
“People's electronic care plans were up to date, personalised and contained detailed information about their unique strengths, likes and dislikes” from the report
Safe medicines systems
The home used an electronic medicines system. Inspectors found no recording errors or omissions in the records checked.
“We found no recording errors or omissions on any electronic medicines records we looked at.” from the report
Open management
The provider sought views from people, relatives and staff. It acted promptly when concerns were raised about staffing on the dementia community.
“This showed the provider was willing to listen and take prompt action in response to feedback received from stakeholders.” from the report
Staffing on the dementia community
needs fixingSome people, relatives and staff were concerned that reducing care staff could affect care standards. The previous staffing level was reinstated during the inspection, but families should check that this remains in place.
“A third of people we spoke with expressed being concerned about the new provider recently reducing the number of care staff working across the day on the dementia community unit.” from the report
Manager registration
minorThe former registered manager was sharing their time between two homes. A new acting manager had applied to become registered, but the application was still being processed at the time of inspection.
“The services former deputy manager was appointed the new permanent manager in June 2023, and they have submitted an application to be registered with us.” from the report
- 01What staffing level is currently provided on the dementia community during each part of the day?
- 02Has the new manager's application to become registered been completed, and who is responsible for the home when the registered manager is away?
- 03How are staffing levels reviewed when people's needs change or when staff are absent?
- 04How will my relative and family be involved in reviewing the electronic care plan?
- 05How are end of life wishes recorded and shared with staff and health professionals?
This was a two-day inspection that assessed all five CQC questions; it was the first inspection of the newly registered service, while the previous provider's Good rating was published in December 2019. This explanation was written from the published report of 15 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wimbledon Common Care Home
2 rated inspections over 4 years: the service has held its Good rating throughout.
- August 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2023
Registered with the Care Quality Commission on 1 June 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wandsworth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.