CQC report explained · a residential care home
What the CQC found at Wilton House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2018
Wilton House was rated Good; inspectors found safe, kind and personalised care, with good management and support for active lives.
This was an unannounced comprehensive inspection on 28 November 2017. Inspectors spoke with five people using the home, observed care, and spoke with staff and managers. They also reviewed care records, medicines systems and quality checks.
The home supported up to 26 adults with learning disabilities. At the inspection, 20 people were using it. Inspectors found enough staff, safe medicines practices, suitable training and good access to healthcare.
People were supported to make choices, stay independent and take part in activities they enjoyed. Staff knew people well, respected their privacy and dignity, and used personalised plans and communication aids.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good in all five areas at the previous inspection in June 2015.
Enough staff
Inspectors found staffing levels supported people's safety and their chosen activities, including time in the local community.
“There were sufficient staff to keep people safe and the use of staff was effective.” from the report
Personalised support
People had individual plans that reflected their preferences, communication needs, achievements and goals.
“People had person centred plans which were very individualised.” from the report
Active lives
People were supported with hobbies, work, appointments, outings and activities in the community.
“It was evident that people had full and active lives.” from the report
Respect and choice
Staff supported people to make everyday decisions and maintained their privacy, dignity and independence.
“We observed that staff treated each person with respect and courtesy.” from the report
Quality checks
The home used audits, surveys and meetings to monitor the service and identify improvements.
“This showed the registered provider was continually striving to improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual care and support needs?
- 02How would you support my relative to communicate choices if they use pictures, photographs or other communication aids?
- 03How do you make sure there are enough staff for the activities and community visits my relative wants?
- 04How are medicines reviewed with healthcare professionals, and how are changes recorded?
- 05How can my relative and our family raise a complaint, and how are lessons from complaints used?
This was an unannounced comprehensive inspection covering all five key questions, and the previous Good ratings from June 2015 were confirmed. This explanation was written from the published report of 9 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wilton House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.