CQC report explained · a residential care home
What the CQC found at Wilton House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, with some staff training updates needed.
This was an unannounced inspection on 3 May 2018. One inspector spoke with one resident, one staff member and managers. They reviewed one care record, three staff files, training records, audits, complaints and other documents.
The home supported five people, although it was registered for six. Inspectors found enough staff, safe medicines support, suitable risk assessments and a clean environment. People were supported with food, health, personal choices and activities.
Inspectors found respectful relationships between staff and residents. Care plans described people's preferences and goals. The home had systems for complaints, staff support and quality checks.
All five areas were rated Good. This was the same overall rating as the previous inspection in February 2016. Inspectors found no serious risks or concerns from this inspection or their ongoing monitoring.
Safe staffing
Inspectors found that staffing levels matched residents' needs. Bank staff were recruited and inducted in the same way as permanent staff.
“We saw that staffing levels matched the needs of the people who were using the service, and enabled people to receive the support they needed promptly.” from the report
Kind relationships
Residents described staff as kind and respectful. Inspectors observed positive and respectful communication.
“We observed staff interacting with people and saw that they were respectful, kind and positive in all their communication.” from the report
Personalised support
Care plans included people's preferences, important relationships and the support they wanted. The home also supported activities and progress towards independence.
“These detailed the specifics of people's likes dislikes and preferences.” from the report
Good oversight
Managers used audits, spot checks, meetings and feedback to monitor the home and make improvements.
“Quality assurance systems were in place to help drive improvements.” from the report
Some training needed updating
minorInspectors found that some staff training needed refreshing. Managers arranged this immediately, and the report says the refresher training had been completed after the inspection.
“We saw that some areas of training required updating for some staff.” from the report
- 01Which staff training needed refreshing, and how do you check that all training stays up to date?
- 02How will you assess and record my relative's needs before they move in?
- 03How do you make sure staffing levels and bank staff support are suitable for my relative each day?
- 04How would my relative be supported to choose activities and build independence?
- 05If my relative could not make a decision about care, how would you involve them, their family or an advocate?
This was an unannounced inspection of the overall service, but only one person was receiving regulated personal care at the time, and the report records evidence from one resident and one care record. This explanation was written from the published report of 13 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wilton House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.