CQC report explained · a residential care home
What the CQC found at Wilnecote Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe staffing, recruitment, risk management, infection control and medicines management.
- Effective?
- Good
- People's outcomes were consistently good. Their care needs were assessed, staff were trained, dietary needs were met and the home had improved its work around legal safeguards since the previous inspection.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in care decisions and encouraged to remain as independent as possible.
- Responsive?
- Good
- Care plans were individualised and people had key workers, activities and communication support. Not everyone knew about the complaints policy, although complaints reviewed had been dealt with in line with it.
- Well-led?
- Good
- Inspectors found strong management, regular quality checks and an open culture. The home used feedback and learning from incidents to make improvements.
What inspectors found, April 2019
Wilnecote Rest Home was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced inspection on 25 March 2019. One inspector and an expert by experience visited. They spoke with people living in the home, relatives, staff, the cook and the registered manager. They also observed care, checked three care records, medicines and records about safety, complaints and quality checks.
Inspectors found people were safe and happy. They found enough suitably skilled staff, safe medicines management, regular risk assessments and good support with eating, drinking and healthcare. Staff were kind, respected people's dignity and encouraged independence. Care plans were personalised and activities were available.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. At the previous inspection, the overall rating was Good but Effective was Requires Improvement. Inspectors found that the required improvements had been made.
Safe staffing
Inspectors found enough staff with the right skills to meet people's needs. Recruitment checks were also in place.
“There was enough staff to meet people's needs.” from the report
Safe medicines
Medicines were given according to people's needs, including medicines that had to be given at specific times. Controlled medicines were stored and recorded correctly.
“Medicines were managed safely.” from the report
Kind and respectful care
Staff spent time with people, supported communication and protected privacy and dignity. People were encouraged to do what they could for themselves.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Care plans included information about each person's preferences and life. Staff used this information to make conversations and activities meaningful.
“Care plans were individualised and included person-centred profiles and 'this is me' documentation.” from the report
Improvements since last inspection
The home had acted on the previous concerns about legal safeguards and mealtimes. Inspectors judged Effective to be Good at this inspection.
“At this inspection we found that improvements had been made.” from the report
Complaints information
minorNot everyone living in the home knew that a complaints policy was available. People did understand that they could complain, and the complaints reviewed had been answered according to the policy.
“Not everyone living at the service knew if there was a complaints policy in place but understood that they could make a complaint, should they so wish, at any time.” from the report
Recording personal equality needs
minorThe home considered protected characteristics, but did not always record some information, including sexual orientation where it was important to the person. The manager said further work would be done.
“whilst protected characteristics such as sexual orientation were considered, this was not always recorded” from the report
- 01How will you make sure my relative's personal preferences and equality needs are recorded in their care plan?
- 02How will my relative and our family be told about the complaints policy and how to raise a concern?
- 03How will you make sure medicines that must be given at specific times are given on time?
- 04What activities would match my relative's interests and abilities?
- 05How will you involve our family in reviews if my relative's care needs change?
This was an unannounced planned inspection covering all five CQC questions, including the care and premises, and it followed up improvements needed in Effective at the previous inspection. This explanation was written from the published report of 17 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wilnecote Rest Home
4 rated inspections over 4 years: the service has improved, from Inadequate to Good.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2016Goodup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- August 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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