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CQC report explained · a residential care home

What the CQC found at Willows Care Southern Limited

Goodpublished 28 April 2025, 17 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Willows Care Southern Limited.

The story over the years

Every inspection of Willows Care Southern Limited

4 rated inspections over 4 years: the service has held its Good rating throughout.

  1. November 2018Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. October 2017Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  3. March 2017Inadequatedown from Good
    Safe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
  4. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. November 2023

    Registered with the Care Quality Commission on 15 November 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

39 live-in carers within about an hour of Kent

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.

Raja S.
1 review
From £1,099 a week, 13 years caring
Based about 30 minutes from Kent. Can care for a couple
Alana P.
1 review
From £1,050 a week, 18 years caring
Based about 31 minutes from Kent. Can care for a couple
Priyanka P.
1 review
From £1,169 a week, 15 years caring
Based about 35 minutes from Kent. Can care for a couple
Iuliana S.
1 review
From £1,120 a week, 5 years caring
Based about 38 minutes from Kent
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Anthea D., about Theresa L.
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Winnie N., about Irene N.
See live-in carers near KentProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.