CQC report explained · a residential care home
What the CQC found at Willow Tree Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from harm, risks were assessed and medicines were managed safely. Inspectors found enough staff and suitable recruitment checks.
- Effective?
- Good
- Staff had the training, supervision and support needed for their roles. People received support with decisions, food, drink and access to healthcare.
- Caring?
- Good
- Staff were kind, calm and respectful. They knew people's communication methods, histories and preferences, and promoted dignity and independence.
- Responsive?
- Good
- Care plans were detailed and personalised. People were supported with activities they enjoyed, daily choices and developing independence skills.
- Well-led?
- Good
- The home had clear management cover and effective quality checks. There was no registered manager at the time because the previous manager had left and a replacement was being appointed.
What inspectors found, October 2017
Willow Tree Lodge was rated Good; inspectors found safe, kind and personalised care while a new registered manager was being appointed.
Inspectors made an unannounced visit on 11 and 12 September 2017. They spoke with the four people living at the home, staff, relatives and health and social care professionals. They observed care, including medicines, and checked care records, staff files, rotas, audits and other records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, good support with health and nutrition, and care that respected people's dignity, choices and independence.
The home had no registered manager because the previous manager had left. The area manager and positive support coordinator were providing management cover while a new registered manager was appointed. Inspectors found that management arrangements were working well at the time of the visit.
The overall Good rating means inspectors found a service that met the relevant standards and provided a good level of care. It remained Good, the same as at the previous inspection on 22 October 2015.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw medicines being given safely and respectfully.
“Medicines were managed safely and administered as prescribed.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness, compassion, dignity and respect.
“People experienced positive caring relationships with staff who consistently treated them with kindness and compassion in their day-to-day care.” from the report
Personalised support
Care plans reflected individual needs and preferences. People were supported to take part in activities and build independence.
“People's care plans were person centred and contained detailed support that identified how their assessed needs were to be met.” from the report
Quality monitoring
The management team used audits and action plans to monitor care, safety and improvements.
“Quality assurance systems were in place to monitor the quality of service being delivered, which were effectively operated by the management team.” from the report
No registered manager
minorThere was no registered manager when inspectors visited because the previous manager had left. Management cover was in place while a new registered manager was appointed.
“The service did not have a manager who was registered with the Care Quality Commission (CQC).” from the report
- 01Has a new registered manager now been appointed, and how is the home managed in the meantime?
- 02How are staffing levels maintained when a member of staff is unexpectedly absent?
- 03How will you make sure my relative's care plan stays up to date as their needs change?
- 04How will my relative be supported to choose activities and develop independence skills?
- 05How will relatives be kept informed about changes in my relative's health or support?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 18 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Willow Tree Lodge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 22 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.