CQC report explained · a residential care home
What the CQC found at Willow House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Willow House Residential Home was rated Good; inspectors found safe, kind and well-organised care, with previous medicines-record problems improved.
The inspection was unannounced and took place on 23 November 2017. One adult social care inspector spoke with five people living at the home, one relative and a visiting nurse. They observed care, looked around the building and reviewed care records, medicines records, staff files, rotas, complaints, incidents and quality checks.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. People told inspectors they felt safe and trusted staff. Staff were suitably recruited and there were enough staff to meet people's needs. Medicines were stored, given and recorded safely.
People received care that reflected their needs and preferences. Staff treated people with kindness and respect, supported their independence and offered activities and social opportunities. The home had systems for reviewing care, seeking feedback and checking quality. At the previous inspection in August 2015, the safe area needed improvement because medicines stocks did not always match records. Inspectors found this had improved.
Safe staffing
Inspectors found the home was fully staffed during the visit and that staff responded promptly when people needed help. Staff had an appropriate mix of skills and experience.
“The service was fully staffed at the time of this inspection and were not using any agency staff.” from the report
Kind and respectful care
Staff knew people well and supported their dignity, privacy and independence. Inspectors saw a sensitive and caring approach throughout the visit.
“People were treated with kindness by staff who knew them well and understood them.” from the report
Personalised care
Care records included people's needs, preferences and wishes. They were reviewed and updated when people's needs changed.
“Care plans were regularly reviewed and updated to help ensure they were accurate and up to date.” from the report
Activities and relationships
People were supported to keep in touch with visitors, maintain interests and take part in activities suited to their abilities.
“People were supported to maintain their interests, preferred pastimes and to socialise with their visitors.” from the report
Quality checks
The management team used audits, meetings and surveys to monitor the service and seek people's views. Inspectors said issues found through these checks were addressed promptly.
“The service had procedures in place to monitor the quality of the service provided. Regular audits had been completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you now check that medicines stocks match the medicines records?
- 02How often will my relative's care plan be reviewed, and how will you tell us about changes?
- 03How will you adapt activities to my relative's abilities, interests and communication needs?
- 04How will you monitor my relative's eating, drinking and weight if there are concerns?
- 05How can our family give feedback or make a complaint, and who will respond?
This was an unannounced inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 27 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Willow House Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Willow House Residential Home →
- October 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.