CQC report explained · a residential care home
What the CQC found at Willan House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used effective infection control measures, including personal protective equipment, testing, cleaning, social distancing and an up-to-date policy.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Willan House was inspected but not rated; inspectors found good infection control and safety measures during the pandemic.
This was a targeted, announced inspection on 19 March 2021. Inspectors looked at infection prevention and control measures because of the coronavirus pandemic.
Inspectors were assured that visitors, new admissions and people living in the home were protected from infection. They found effective use of personal protective equipment, social distancing, cleaning and testing.
The home supported contact with families through telephones and video calls. Visitors were tested and used personal protective equipment. People and staff had received their vaccinations.
The home was inspected but not rated. This means the report gives no overall quality rating and does not assess all five areas of care.
Family contact
People were supported to keep in touch with relatives and friends by telephone and video calling. Visitors were tested and used personal protective equipment.
“People were supported to maintain contact with family members and friends using telephones and video calling.” from the report
Personal protective equipment
Staff wore the correct personal protective equipment and it was available throughout the home. Scrubs were washed at the home, with separate changing and storage areas.
“Staff were observed to wear the correct PPE in line with government guidance and we saw it was accessible throughout the service.” from the report
Cleaning and hygiene
The home had increased cleaning of frequently touched surfaces and introduced additional cleaning to support good hygiene.
“Cleaning schedules had been increased to ensure high touch surfaces such as door handles and light switches were cleaned regularly.” from the report
Testing and vaccination
People living in the home and staff were regularly tested for COVID-19. The report says all residents and staff had received their vaccination.
“People and staff were regularly tested for COVID-19.” from the report
Social distancing and activities
The home changed the dining room layout to help people keep a safe distance. Staff supported socially distanced activities and important celebrations.
“The service was using the space available to enable people to socially distance.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently test visitors and manage personal protective equipment during visits?
- 02How often are frequently touched surfaces cleaned, and how is this recorded?
- 03What arrangements are now used to test people living here and staff for infections?
- 04How do you safely admit new residents and manage any infection outbreaks?
- 05How do you currently support family contact, activities and celebrations?
This was a targeted inspection of infection prevention and control measures only, so the home was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 7 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Willan House was rated Good overall; inspectors found safe, kind and person-centred care with strong management.
This was a planned inspection on 29 January 2019. One inspector toured the home, spoke with people, relatives and staff, observed care and activities, and checked care records, medicines and management audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, supported by enough trained staff, and involved in decisions about their care.
Inspectors saw kind and respectful interactions. People had choices about daily routines, meals, activities and where they spent their time. The home had systems to check quality, respond to incidents and involve people, relatives and staff in how it was run.
The home was also rated Good at the previous inspection, published in July 2016. The report says the CQC would continue monitoring information received and could inspect sooner if concerns arose.
Enough skilled staff
People and relatives said staff were available quickly. Recruitment checks were completed, rotas were planned and the home did not need agency staff to cover gaps.
“The registered manager and staff confirmed they did not need to rely on using agency staff when the staff team were not available because they worked as a team to cover any gaps.” from the report
Kind and respectful care
Inspectors observed staff supporting people sensitively and respecting their individual preferences. People could choose their routines, meals, drinks and where they spent their time.
“Throughout our inspection, when we undertook our observations of how staff interacted and supported people we saw they understood their individual preferences and differences thus treating them equally.” from the report
Personalised support
Care records reflected people's individual needs and were reviewed when those needs changed. Staff also helped people personalise their rooms and maintain interests.
“Care records were personalised to reflect each person's individual needs. The information was kept under regular review and updated in line with any changes needed.” from the report
Good involvement
People, relatives and staff were able to share ideas about how the home was run. Feedback led to actions such as supporting trips, shopping and improvements to lounge lighting.
“There was an open and inclusive culture within the service which people who lived there, relatives and staff told us enabled them to share ideas with the registered persons and work in partnership with each other.” from the report
Quality checks
The provider and manager checked areas including the environment, health and safety, staffing and medicines. They also reviewed accidents and incidents to reduce the risk of recurrence.
“The registered provider and manager worked closely together using a quality assurance and audit system to regularly check that the service met regulatory requirements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's specific risks and support needs after they move in?
- 02How would you support my relative to make everyday choices, and what would happen if they could not make a particular decision?
- 03What activities would suit my relative's interests, and how would you support them if they chose not to join group activities?
- 04How would you support my relative with healthcare appointments or an urgent hospital visit?
- 05Can information about care, complaints and daily routines be provided in a format my relative can understand?
This was a planned inspection that looked at all five CQC questions, including the premises, care, medicines, records, staff practice and management systems. This explanation was written from the published report of 13 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Willan House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- September 2013
Registered with the Care Quality Commission on 30 September 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.