CQC report explained · a residential care home
What the CQC found at Wilbury
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2019
Wilbury rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced inspection on 7 February 2019. One inspector and an expert by experience spoke with seven people, three relatives and six staff. They also reviewed care, medicines, recruitment, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, received medicines safely and had enough suitable staff to meet their needs.
People described kind staff, good food and choice over their daily routines. Care was personalised, activities were available, and people and relatives knew how to raise concerns. The report found no serious risks or concerns.
Safe staffing
Inspectors found enough suitable staff, with low staff turnover and little use of agency staff. This meant people were supported by staff who knew them well.
“The home continued to have sufficient numbers of suitable staff to support people to stay safe and meet their needs.” from the report
Kind relationships
People and relatives gave very positive feedback about staff's kindness. Inspectors observed warm and friendly interactions.
“Staff had developed positive relationships with people and we observed friendly and warm interactions between the staff and people.” from the report
Personalised choices
People helped shape their care and could choose when to get up, go to bed and how to spend their day. Staff knew their histories, preferences and interests.
“People continued to receive personalised care that was responsive to their needs.” from the report
Food and health support
People were offered homemade food and drinks throughout the day, with choices for religious and cultural needs. Staff also supported people to access healthcare when needed.
“All the food was homemade and people were offered a choice of food and drinks throughout the day.” from the report
Good management
The report found clear accountability, regular quality checks and a welcoming culture. The provider acted on people's feedback.
“Quality assurance processes continued to be in place such as annual reviews with people and relatives and audits, to help drive improvement within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's specific care and support needs, and how would their care plan be reviewed?
- 02How would you support my relative with medicines, including medicines needed only when required?
- 03What activities and daily choices would be available for my relative?
- 04How would you support my relative's dietary, religious or cultural needs?
- 05How would you keep our family informed about changes in my relative's health or care?
This was an unannounced planned inspection covering all five key questions, with care, medicines, staffing, records and management processes reviewed. This explanation was written from the published report of 7 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wilbury
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 5 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.