CQC report explained · a residential care home
What the CQC found at Wickett Hern Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised respite care, with some records still being updated.
This was a planned inspection of the short break respite home for up to nine people with a learning disability. One inspector visited on 20 December 2019, spoke with one person, one relative and three staff, and reviewed care records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable risk arrangements, trained staff and systems to protect people from abuse. People were treated with dignity, involved in decisions and supported to make everyday choices.
Care plans included people's needs, preferences and communication methods. The home supported independence, activities and access to community services. Some paperwork was being transferred to an electronic format and updated during the inspection. No one was receiving medicines at the time, so inspectors checked the systems and staff training rather than observing medicines being given.
Enough staff
Inspectors found enough staff to support people, and staff understood safeguarding responsibilities.
“We saw there were enough staff to support people.” from the report
Respect and independence
Staff supported privacy, dignity and independence. People could choose how to spend their time and were involved in decisions about their care.
“Staff knocked on people's doors before entering and asking if they would like support, without taking away their independence.” from the report
Personalised communication
Care plans recorded communication preferences. The home used pictures to help a person who preferred not to speak during respite.
“The provider worked within the guidance of AIS and information was provided in formats which people could understand.” from the report
Records were being updated
minorSome assessments and consent records were still being updated while paperwork was transferred to an electronic format. The report does not say this caused harm, but families may want to check that records are now complete.
“The registered manager was in the process of updating these at the time of inspection.” from the report
Family support with appointments
minorThe report says families mostly took people to healthcare appointments. Ask how the home would support appointments if family members were unavailable.
“However, family told us any appointments was mostly supported by themselves.” from the report
- 01Have all care, assessment and consent records now been transferred to the electronic system and checked for completeness?
- 02If family members cannot attend a healthcare appointment, what support will the home provide?
- 03If the person needs medicines during a respite stay, how will they be stored, administered and checked?
- 04How are accidents and incidents reviewed, and how is any learning recorded and shared with families?
- 05How will the home support the person's preferred activities, communication method and level of independence during each stay?
This was a planned, announced inspection covering all five CQC questions and both the care and premises; only one person was available to speak and no one was receiving medicines at the time. This explanation was written from the published report of 18 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Wickett Hern Road was rated Good; inspectors found safe, kind and flexible respite care with strong management.
This was an announced comprehensive inspection on 3 April 2017. The inspector spoke with people using the home, relatives, the manager and staff. They reviewed care records, medicines, recruitment files, maintenance records and quality checks.
The home provided respite care for people with a learning disability and could support up to nine people. At the inspection, three people were staying there. Inspectors found enough suitably trained staff, safe medicines arrangements, person-centred care and support for people's choices.
People and relatives gave very positive feedback. Inspectors saw respectful and encouraging care, support for independence, suitable food and activities, and good communication with families. The home had systems to learn from feedback and monitor quality.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The service remained Good since the previous inspection in December 2014 and met all relevant fundamental standards.
Safe staffing and recruitment
Inspectors found enough staff to meet people's needs and saw that recruitment checks were thorough. Staff said they had enough time to do their work effectively.
“Sufficient staff were employed to work at the service and our observations confirmed people's needs were met in a timely way.” from the report
Medicines managed safely
Medicines were securely stored and records were accurate. The home also checked stocks and recorded medicines that were returned or destroyed.
“There were appropriate arrangements in place to ensure people's medicines were safely managed, and our observations showed that these arrangements were being adhered to.” from the report
Kind and respectful care
Staff knew people well, respected their dignity and encouraged them to make choices and do things for themselves.
“We observed staff interacting with people in a positive encouraging way.” from the report
Flexible, individual support
Care plans included people's preferences and routines. Staff arranged activities around people's choices and communicated with relatives about changes before stays.
“Staff we spoke with told us that they worked flexibly to ensure people who used the service could take part in activities of their choice.” from the report
Strong management and monitoring
Relatives and staff spoke positively about the way the home was run. The home used surveys, meetings and audits to monitor quality and make changes.
“The provider had good quality assurance systems in place to seek the views of people who used the service, and their relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you check and record any changes in my relative's medicines or health before each respite stay?
- 02How will you support my relative's communication, dietary needs and any advice from health professionals?
- 03Which activities could my relative choose during their stay, and how will these fit their usual routine?
- 04How will you involve our family in care planning and reviews?
- 05What arrangements are available if we need a short-notice or emergency respite stay?
This was an announced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led, and the report says all five ratings remained Good. This explanation was written from the published report of 27 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wickett Hern Road
3 rated inspections over 5 years: the service has held its Good rating throughout.
- January 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.