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CQC report explained · a residential care home

What the CQC found at Whiteoak

Requires improvementpublished 3 October 2019, 7 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Whiteoak.

The story over the years

Every inspection of Whiteoak

3 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. October 2019Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. March 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. November 2014Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. February 2024

    Registered with the Care Quality Commission on 7 February 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

99 live-in carers within about an hour of Bradford

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.

Gift O.
9 reviews
From £1,246 a week, 6 years caring
Based about 7 minutes from Bradford. Can care for a couple
Netsayi K.
1 review
From £1,040 a week, 21 years caring
Based about 10 minutes from Bradford. Can care for a couple
Faitai Stael Z.
1 review
From £980 a week, 2 years caring
Based about 21 minutes from Bradford. Can care for a couple
Susan G.
3 reviews
From £980 a week, 50 years caring
Based about 27 minutes from Bradford. Can care for a couple
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Claire A., about Carla M.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Simon W., about Ncebakazi V.
See live-in carers near BradfordProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.