CQC report explained · a residential care home
What the CQC found at Whitelodge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, staffing levels were sufficient and medicines were managed safely. They were also assured about infection prevention and control arrangements.
- Effective?
- Good
- Staff had regular supervision and training. People were supported with food, drink and access to healthcare, and mental capacity and best-interest processes were in place where needed.
- Caring?
- Good
- Staff were described as kind and respectful. Inspectors saw positive relationships and found that privacy, dignity, independence, cultural needs and personal choices were supported.
- Responsive?
- Good
- Care records included people's individual needs and preferences and were reviewed regularly. People were offered activities, could keep in touch with relatives and knew how to complain.
- Well-led?
- Good
- The manager and staff promoted person-centred care and worked as a supportive team. Audits, feedback systems and regular provider visits were used to monitor quality and identify improvements.
What inspectors found, April 2022
Whitelodge Care Home was rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced, planned inspection on 9 March 2022. Two inspectors spoke with the manager, staff and six people living at the home. They observed care and checked care records, training records, recruitment records and other management documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments and appropriate infection prevention measures. Staff supported people to access healthcare, make choices and receive care in line with their preferences.
The report says staff treated people with kindness and respect, knew them well and supported their dignity and independence. Care records were personalised and regularly reviewed. This was the first inspection since a new provider took over and registered the service, so there was no earlier rating to compare.
Safe medicines
Medicines were stored, administered and audited through clear systems. Staff had medicines training and their competence was checked regularly.
“Medicines were managed safely. The home used a single dose medicines system.” from the report
Kind and respectful staff
Inspectors found warm relationships between staff and residents. Staff supported privacy, dignity and independence.
“People were treated well by staff who were kind, caring and knew them well.” from the report
Personalised care
Care records described individual needs, preferences and communication requirements. Staff could explain how they supported people in practice.
“People's care records contained personalised information about people's care and treatment needs.” from the report
Quality monitoring
The home used audits, surveys, staff meetings and provider visits to review care and identify improvements.
“Clear systems were used for monitoring and auditing the quality of care and support for people.” from the report
Inspectors raised no specific concerns in this report.
- 01What refurbishment work is still planned, and how will it affect residents' rooms and communal areas?
- 02How are visits arranged now, and what happens if there is an infection outbreak?
- 03How will you make sure my relative's cultural, religious, dietary and communication needs are recorded and followed?
- 04How quickly can residents see a GP, and what happens if a GP does not visit the home?
- 05What activities are available, and how are residents' choices used to plan them?
This was the first inspection since the service registered with the CQC under a new provider and it covered all five key questions. This explanation was written from the published report of 7 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Whitelodge Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 7 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.