CQC report explained · a residential care home
What the CQC found at Whitehall Lodge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks to residents' safety were assessed and reviewed. Medicines, safeguarding, staffing, recruitment and infection control were managed safely.
- Effective?
- Good
- Staff had training and supervision, and residents' consent and decision-making rights were respected. Residents had access to health professionals and were supported with meals and independence.
- Caring?
- Good
- Residents had positive relationships with staff and were treated with dignity and respect. Their privacy, personal histories, relationships and individual interests were recognised.
- Responsive?
- Good
- Care plans reflected residents' preferences and needs. Residents were supported with activities, community life, holidays, religious practice and choices about their care.
- Well-led?
- Good
- Staff felt supported and valued, and there was a management structure with a registered manager and deputy manager. Audits, feedback and reviews were used to monitor and improve care.
What inspectors found, September 2018
Whitehall Lodge Care Home is rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 16 August 2018. One inspector spoke with all three residents, staff, the deputy manager and a visiting mental health professional. The inspector also reviewed care records, recruitment and training records, complaints and quality checks.
The home was found to be safe and well staffed. Risks were assessed, medicines were managed safely, staff were trained, and safeguarding concerns were reported appropriately. Residents were treated with dignity and supported to make choices about their care, food, activities and daily lives.
Care plans reflected residents' preferences and health needs. People were supported to maintain relationships, take part in activities and access healthcare. The overall rating remained Good, as did the ratings for Safe, Effective, Caring, Responsive and Well-led.
Safe medicines support
Medicines were stored securely and staff administering them had their competence checked annually. 'When required' medicines were recorded with the reason for giving them.
“Staff administering medicines had their competencies checked annually to ensure they followed the provider's medicine policy and procedures.” from the report
Personalised care
Care plans recorded residents' preferences, histories, relationships and beliefs. People were supported to choose their meals, activities, routines and community experiences.
“People's care was planned in ways which reflected their preferences and wishes.” from the report
Respectful relationships
Inspectors saw warm and positive relationships between residents and the long-serving staff team. Residents' privacy and dignity were respected.
“We saw people's privacy and dignity was respected” from the report
Good involvement and oversight
Residents, relatives and professionals were asked for feedback. The provider used audits and incident reviews to monitor the service.
“We saw the registered manager sought the feedback of people living at the home, relatives and professionals through questionnaires.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific mental health needs and review their risks?
- 02How are medicines checked, including any medicines given only when needed?
- 03What activities and community opportunities would be available for my relative?
- 04How would you involve my relative and our family in planning and reviewing care?
- 05Who would we contact if we had a concern when the registered manager was unavailable?
This was an unannounced inspection covering all five CQC question areas, and the ratings remained Good from the previous inspection in December 2015. This explanation was written from the published report of 6 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Whitehall Lodge Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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