CQC report explained · a residential care home
What the CQC found at White Rose Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2022
Inspected but not rated; inspectors found good infection control, safe visiting and support for people during COVID-19 isolation.
This was a targeted, announced inspection on 21 September 2022. It looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found the home was clean. Staff showed knowledge of infection control. The home used personal protective equipment safely, managed infection risks, and supported safe admissions and visits.
People who were isolating or chose not to use communal areas were offered activities and meals in their rooms. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
The home was clean and staff understood infection prevention. Inspectors were assured that infection outbreaks could be prevented or managed.
“The service was clean and staff demonstrated knowledge of infection control and prevention.” from the report
Safe visiting
The home supported visits in line with government guidance, helping people maintain social contact.
“The provider was facilitating visits in line with government guidance.” from the report
Support during isolation
People who were isolating or chose not to use communal areas were offered activities and meals in their rooms.
“People had been supported to understand the risks in relation to COVID-19, where people were in isolation or chose not to enter communal areas, alternatives were provided such as activities and meals in their rooms.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures linked to COVID-19?
- 02How do you make sure personal protective equipment is used effectively and safely?
- 03How are visits managed if there is an infection risk or outbreak?
- 04What activities and support are offered to people who are isolating or do not use communal areas?
- 05How do you make sure new admissions are made safely?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 1 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
White Rose Lodge was rated Good overall; inspectors found safe, kind and responsive care, but the well-led rating was Requires Improvement because there was no registered manager.
This was an unannounced inspection on 21 January 2019. One inspector and an Expert by Experience spoke with six people, eight relatives, staff and a visiting health professional. They also checked care plans, medicine records, staff files and other safety records.
The home was rated Good for Safe, Effective, Caring and Responsive. People said they felt safe and that staff were kind. Inspectors found enough staff, safe medicine administration, suitable training, good support with food and healthcare, person-centred care plans and activities.
The home was rated Requires Improvement for Well-led. There was no registered manager in post because the previous manager had left the role in December 2018. The provider was taking steps to recruit a replacement and the deputy manager was acting up.
The overall rating stayed Good, as it had been at the previous inspection. Inspectors said there was no evidence of serious risks or concerns, but the management arrangements needed attention.
People felt safe
Inspectors found suitable staffing, timely responses to buzzers and safe medicine administration. The home also had systems for safeguarding, infection control and learning from incidents.
“During our inspection there was a suitable amount of staff available to care for people. When buzzers were pressed we observed these were answered in a timely manner.” from the report
Kind and respectful care
People said staff were kind and caring. Inspectors saw meaningful conversations and found that staff respected privacy, dignity and relationships.
“We observed positive interactions between staff and people who lived at the service.” from the report
Individual care
Care plans recorded people's needs, abilities, routines, choices and life stories. This helped staff provide care based on each person's circumstances.
“People's care plans continued to be written in a person-centred way. They identified the person's individual needs and abilities as well as choices, likes and dislikes.” from the report
Food and healthcare
People said they were happy with the food. Inspectors found that food and drinks were available and that people were supported to access healthcare services.
“People's nutrition and hydration needs were met. We saw food and drink was available to people throughout the day.” from the report
No registered manager
needs fixingThe home did not have a registered manager when inspectors visited. The provider was recruiting, while the deputy manager was acting up.
“It is a condition of the provider's registration they have a registered manager in post. At the time of inspection there was no registered manager in post.” from the report
One care plan needed more detail
needs fixingOne person's care plan did not record the communication support staff said they were using. This could make it harder for all staff to follow the same approach.
“One care plan required further detail as staff told us they used a whiteboard to positively communicate with person, however this was not detailed in the persons care plan.” from the report
Some supervision had been delayed
minorOne staff member said it had been a while since their last supervision because of management changes. The deputy manager knew about this and action had been started.
“Yes we have supervision, it's a while since my last one because of the changes in management.” from the report
- 01Who is currently the registered manager, and when did they start?
- 02How are staff being supported and supervised during management changes?
- 03What was done to add the missing communication detail to the care plan?
- 04How do you check that staffing levels remain suitable for each person's needs?
- 05What has changed since the inspection in January 2019?
This was an unannounced inspection covering all five CQC questions; the overall Good rating remained unchanged, but the Well-led rating had fallen to Requires Improvement. This explanation was written from the published report of 9 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of White Rose Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Report published without a new overall rating.
- October 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 14 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.