CQC report explained · a residential care home
What the CQC found at White Rose Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2018
White Rose Court was rated Good; inspectors found safe, kind and person-centred care, with activities covered during a temporary staff vacancy.
The inspection was unannounced and took place on 19 September 2018. One inspector visited, spoke with people, relatives, staff and a health professional, looked around the home and reviewed care, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind and they received the support they needed.
Inspectors found safe medicines systems, suitable staff training, appropriate recruitment checks and regularly reviewed care plans. The home also had systems for complaints, audits, feedback and working with health professionals.
The home was rated Good at its previous inspection and remained Good. The report says there was no evidence of serious risks or concerns.
Safe medicines management
The medicines records checked were complete, medicines matched the records and controlled medicines were stored and recorded appropriately.
“We checked three people's medication administration records (MAR). These had been fully completed.” from the report
Kind and respectful care
Inspectors observed friendly interactions and found that staff treated people with kindness, patience and respect.
“We saw in all cases people were cared for by staff who were kind, patient and respectful.” from the report
Personalised care plans
Care plans included people's needs, interests, preferences and wishes. They were reviewed every month.
“They were specific to the individual and person centred.” from the report
Positive leadership
The home had an open culture, good teamwork and systems for checking quality and acting on feedback.
“We found a welcoming, open and positive culture at the service” from the report
Activity worker vacancy
minorThe activity worker post was vacant during the inspection. Care staff were providing activities until a new activity worker was due to start the following week.
“At the time of this inspection the activity worker post was vacant.” from the report
- 01Has the activity worker post been filled, and what activities are currently available each week?
- 02How often are medicines records and controlled medicines checked now?
- 03How are people's care plans reviewed and updated when their needs or preferences change?
- 04How are relatives' concerns and complaints recorded, investigated and followed up?
- 05What improvements have been made since this 2018 inspection?
This was an unannounced inspection of the overall service, including the premises and care provided, and all five CQC questions were rated Good. This explanation was written from the published report of 10 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of White Rose Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.