CQC report explained · a nursing home
What the CQC found at White Rock Nursing Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and safe visiting arrangements.
This was a targeted inspection on 24 February 2022. It looked at infection prevention and control, visiting arrangements and whether staffing pressures were affecting the home. The visit was announced 24 hours beforehand.
Inspectors found thorough and up-to-date COVID-19 policies. They were assured that the home was managing visitors, admissions, testing, protective equipment, hygiene and possible outbreaks safely.
Visits followed government guidance. The home checked visitors on arrival, including their test result, symptoms and temperature. It also provided an alternative room with glass dividers and a microphone when visits were not allowed.
The home was inspected but not rated. This report does not provide an overall quality rating or a rating for the other four areas of care.
Up-to-date infection policies
The home had thorough and current policies for managing COVID-19 risks.
“Policies and procedures in relation to the management of risks associated with COVID-19 were thorough and up to date.” from the report
Safe visiting arrangements
The home had checks for visitors and alternative ways for residents to stay in contact with relatives and friends when visits were restricted.
“There were arrangements in place for the visiting families and health professionals to safely visit people living at the service.” from the report
Protective equipment
Staff had infection prevention and control training and followed good practice when using protective equipment.
“Staff received infection prevention and control training and adhered to good practice in relation to the use of PPE.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how do they differ from those seen in February 2022?
- 02How are visits managed now, including checks for symptoms, testing and temperature?
- 03What staffing pressures were present at the time, and did they affect residents’ care?
- 04How are visitors and health professionals checked before entering the home?
- 05What arrangements are available if relatives cannot visit in person?
This was a targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 11 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2017
Rated Good; inspectors found safe, kind and personalised care, with some care plans and activity information needing improvement.
The inspection was unannounced and took place on 20 and 23 June 2017. Inspectors spoke with people living at the home, family members, staff and managers. They also reviewed care plans, medicines records, recruitment files, incidents and quality checks, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were seen as safe, treated with kindness and supported to make choices. Staff had suitable training, medicines were managed safely, and people received support with food, drink and healthcare.
The home had improved since the January 2016 inspection, when it breached safeguarding rules. Inspectors found the required improvements had been made. They also found that some care plans needed more information and that activity information was not suitable for people living with dementia.
People felt safe
People and their families said they felt safe. Staff knew how to recognise and report abuse, and there were enough staff to respond to people’s needs.
“People felt safe living at White Rock Nursing Home and risks to people were minimized through risk assessments.” from the report
Kind and respectful care
Inspectors saw positive, friendly interactions. Staff gave people time, protected their privacy and supported their independence.
“People were cared for with kindness, compassion and sensitivity.” from the report
Food and healthcare
People had choices of nutritious food and drink, with extra support where needed. Records showed access to doctors, specialist nurses, chiropodists, dental care and eyesight tests.
“People were given a choice of nutritious food and drink and received appropriate support to meet their nutritional needs.” from the report
Active management checks
Managers carried out audits and daily checks, while staff meetings and a suggestion box helped identify and act on improvements.
“The manager used a system of audits to monitor and assess the quality of the service provided.” from the report
Some care plans lacked information
needs fixingMost care plans were detailed, but some needed additional information. The home was moving to a computerised care planning system.
“However some care plans required additional information. The manager and owner were already aware and in the process of going onto a computerised computer care plan system.” from the report
Activity information was not dementia-friendly
minorActivities took place daily, but the information displayed in the home did not help people living with dementia understand which activities they could join.
“However the activities information displayed in the home did not support people living with dementia to be aware of what activities they could participate in.” from the report
Safety faults found and fixed
seriousA broken window restrictor and bathroom bins without self-closing lids created safety and infection risks. The window was repaired and new bins were fitted during the inspection.
“However on the first day of our inspection we saw that a window restrictor had broken in an upstairs bathroom” from the report
- 01Have all care plans been checked and updated since the inspection, and how do you make sure they contain enough detail?
- 02How is information about activities presented so that people living with dementia can understand their choices?
- 03Has the new manager completed the application to register with CQC?
- 04What regular checks are now made on window restrictors, bathroom bins and other safety features?
- 05How do you monitor that the safeguarding improvements made after the previous inspection continue to work?
This was an unannounced comprehensive inspection covering the overall service and all five CQC questions. This explanation was written from the published report of 10 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of White Rock Nursing Home Limited
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at White Rock Nursing Home Limited →
- August 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at White Rock Nursing Home Limited →
- June 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 4 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
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