CQC report explained · a residential care home
What the CQC found at White Gables Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, May 2019
White Gables Residential Care Home was rated Outstanding overall, with especially caring, responsive and well-led support.
Inspectors made an unannounced, comprehensive visit on 3 April 2019. They spoke with people living in the home, relatives, the manager and staff. They observed care and checked care records, medicines, training, recruitment and quality checks.
People said they were extremely happy. Inspectors found caring staff who knew people well, respected their privacy and supported their choices. Care was personalised, with many activities and strong links with families, community groups and local services.
The home was rated Good for Safe and Effective, and Outstanding for Caring, Responsive and Well-led. This was the first inspection under the new provider, registered in April 2018. Inspectors said the new provider had maintained the high quality found under the previous owner.
Kind and respectful staff
People and relatives spoke very positively about staff. Inspectors saw compassionate communication and supportive relationships.
“Without exception, people told us that the staff were extremely caring and respectful.” from the report
Personalised care
Care plans recorded people's histories, preferences and communication needs. Staff adapted their support to individual needs, including dementia-related distress.
“People received very personalised care, which was tailored to meet their individual needs.” from the report
Meaningful activities
People could choose from planned and spontaneous activities, including music, arts, clubs and community events. Staff also visited people who preferred to stay in their bedrooms.
“There was an excellent programme of activities which reduced the risks of people being lonely and isolated.” from the report
People's choices and dignity
People were involved in decisions about their care. Staff supported independence and respected privacy, dignity, relationships and religious observance.
“People's privacy, independence and dignity were always respected.” from the report
Strong leadership
The manager was visible and understood the service well. Surveys, meetings and audits were used to listen to people and improve the home.
“The service had systems to continuously monitor, assess and improve the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and manage my relative's individual risks, such as falls, pressure ulcers or moving and handling?
- 02What activities would suit my relative's interests, and how would you support them if they preferred to spend time in their bedroom?
- 03How will you support my relative's religious, community and family relationships?
- 04How are medicines checked, and how do you make sure staff remain competent to administer them?
- 05What progress has been made with the planned electronic care records, room redecorations and food survey?
This was a comprehensive inspection covering all five key questions, with the care home and care provided both assessed. This explanation was written from the published report of 11 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of White Gables Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at White Gables Residential Care Home →
- April 2018
Registered with the Care Quality Commission on 3 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.