CQC report explained · a nursing home
What the CQC found at Wetherby Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risk assessments were regularly reviewed and enough staff were deployed. Medicines were generally managed safely, but some liquid medicines did not have an opened-on date.
- Effective?
- Good
- Staff had relevant training and understood people's needs. People received suitable food and drink, healthcare support and help to make decisions in line with the law.
- Caring?
- Good
- People and relatives described staff as kind and caring. Staff respected privacy and dignity, encouraged independence and involved people and relatives in care planning.
- Responsive?
- Good
- Care plans covered people's individual physical, mental health and communication needs. People had choices, access to activities and information about complaints.
- Well-led?
- Good
- The home had quality checks, an improvement plan and an open culture. People and staff were asked for their views, and managers acted on issues and suggestions.
What inspectors found, May 2022
Wetherby Manor was rated Good; inspectors found safe, kind and personalised care, with a minor medicines recording issue.
The inspection was unannounced and took place on 07 April 2022. One inspector spoke with six people living in the home, one relative and nine staff. Feedback was also sought from a visiting GP, and records were checked after the visit.
All five areas were rated Good. Inspectors found enough suitably trained staff, safe recruitment, suitable risk assessments and safe infection control. People received support with medicines, food, healthcare and personal care, and staff understood their needs.
People described staff as kind and caring. People and relatives were involved in care planning, complaints information was available, and activities were offered. The home had systems to monitor quality and respond to feedback. Inspectors noted a minor issue because some liquid medicines did not have an opened-on date.
People felt safe
People said they felt safe and well cared for. Staff knew how to recognise and report safeguarding concerns.
“People felt safe with the care they received, and staff were knowledgeable about when to report concerns to safeguard people.” from the report
Kind and respectful staff
People and relatives described staff as kind. Inspectors observed respectful support that protected people's dignity and privacy.
“People were well treated by staff. People and their relatives told us staff were kind and they had a good relationship with them.” from the report
Personalised care
People and relatives contributed to care plans. Staff knew people's routines, preferences and support needs.
“People and their relatives had been involved in developing their plans of care.” from the report
Good food and choice
People had meal choices and access to food and drink throughout the day. Staff monitored people at risk of poor nutrition or dehydration.
“People were provided with a choice of nutritious home cooked meals.” from the report
Open management
The home had systems to check quality and acted on feedback and incidents. Staff said they could contribute their views.
“The home had a clear open culture with all staff contributing to providing good quality person centred support.” from the report
Medicine dates
needs fixingSome liquid medicines did not have an opened-on date. The provider said it would review how often medicine audits were carried out.
“Whilst there were systems in place to monitor medicine administration we identified some minor issues such as, not all liquid medicines had an 'opened on' date.” from the report
- 01How do you now make sure every liquid medicine has its opened-on date recorded?
- 02How often are medicine audits carried out, and what happens when an error is found?
- 03What changes have followed the recent change in the management team?
- 04How will you support my relative's communication needs and personal routines in their care plan?
- 05Which activities are currently available, and how do you support people who do not want to join group activities?
This was the first comprehensive inspection since the service registered with the CQC, covering all five key questions and infection prevention and control. This explanation was written from the published report of 12 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wetherby Manor
3 rated inspections over 6 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2019
Registered with the Care Quality Commission on 19 July 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leeds
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 89 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Took his time to learn about me read my care plan and to listen to me. great companionship with lots of laughing.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.