CQC report explained · a nursing home
What the CQC found at Westwood Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were assessed and medicines were managed by trained staff. Inspectors found enough staff on duty and safe recruitment procedures.
- Effective?
- Good
- People had detailed assessments and care plans that were regularly reviewed. Staff had relevant training and worked with health and social care professionals.
- Caring?
- Good
- Inspectors observed warm and caring interactions. People were treated with dignity, respect and without discrimination, and were involved in decisions about their care.
- Responsive?
- Good
- Care plans reflected people's individual wishes and support needs. There was a varied daily activities programme, support for relationships and a complaints procedure.
- Well-led?
- Good
- The home had effective audits and checks, a positive and inclusive culture and a strong focus on learning and improvement.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with effective management.
This was an unannounced inspection. Inspectors spoke with staff, toured the home, observed care and reviewed care, medicines, recruitment and management records.
They found people were safe and that risks, medicines, staffing and infection control were managed well. Care was tailored to people's needs and staff supported people's health, choices, dignity and independence.
The home had personalised care plans, varied activities and systems for handling complaints and planning end of life care. Inspectors also found a positive culture, effective checks and a focus on learning.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found consistently good care and management at the time of the visit.
People felt safe
Inspectors found that risks were assessed and managed, staff understood safeguarding procedures and people received their medicines safely.
“People were protected from abuse and felt safe living at Westwood Court Care Home.” from the report
Kind and respectful staff
Staff knew people well and inspectors observed positive, warm interactions. People’s privacy, dignity and independence were respected.
“We observed positive, warm and caring interactions between people using the service and staff.” from the report
Personalised support
People had detailed care plans based on their needs, choices and preferences. Activities were varied and linked to what people enjoyed.
“Each person had a well-developed, personalised care plan providing staff with detailed guidance about the person's wishes, choices and support needs.” from the report
Strong management
The management team used audits, feedback and learning to monitor and improve the service. Staff described the culture as supportive and inclusive.
“The management team demonstrated a strong focus on capturing learning to continuously improve the service.” from the report
Clean and well-prepared environment
The home was clean and tidy. Fire safety arrangements included regular drills and plans for emergency accommodation if a full evacuation was needed.
“Fire safety was well managed. Regular fire drills took place and staff felt prepared” from the report
Inspectors raised no specific concerns in this report.
- 01What progress has been made with the programme of refurbishment and updating furnishings?
- 02How do you make sure staffing levels remain sufficient when staff are absent or demand increases?
- 03How are activities chosen for each person, and how do you review whether people are enjoying and benefiting from them?
- 04How are people's end of life wishes kept up to date and shared with the staff who support them?
- 05How can families raise a concern, and how quickly will the manager respond?
This was an unannounced first inspection of the newly registered service and covered all five CQC key questions, including the premises and care provided. This explanation was written from the published report of 28 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westwood Court Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 15 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.