CQC report explained · a residential care home
What the CQC found at Westview Lodge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, enough staff and safe medicine management. Infection prevention measures and visiting arrangements were also found to be effective.
- Effective?
- Good
- Staff had suitable training, supervision and support. Care was based on assessments, people's choices and guidance from healthcare professionals, with support for nutrition and rehabilitation.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff involved people in decisions and relatives said communication was good.
- Responsive?
- Good
- Care was personalised and people had choices about how their needs were met. The home provided varied activities, supported relationships and had systems for complaints and end of life care.
- Well-led?
- Good
- Inspectors found supportive leadership, clear responsibilities and detailed audits. The management team used feedback and checks to identify and improve areas of the service.
What inspectors found, July 2022
Rated Good in every area; inspectors found safe, kind and personalised care, with only minor recruitment-record issues addressed during the inspection.
This was the home’s first inspection since it registered. It was unannounced and took place on 20 April, 26 April and 09 May 2022. One inspector spoke with people, relatives, staff and healthcare professionals, observed care and checked care, medicine, recruitment, training and management records.
Inspectors found enough staff, safe medicine systems and detailed risk assessments. Staff were trained, supported people to make choices and worked with healthcare professionals. People generally enjoyed the food, and records showed people maintained or gained weight.
People and relatives spoke very positively about the care. The home offered personalised activities, including a wish project and support to develop interests. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was a planned inspection because the home had not previously been rated.
Kind and respectful care
People said staff were caring, listened to them and treated them with dignity. Staff were described as going beyond the basic care expected.
“All the staff are very caring and really treat you well here. I can't fault them.” from the report
Personalised activities
The home offered varied activities based on people's interests and wishes. This included helping people develop writing talents, maintain relationships and enjoy outings or special experiences.
“The activity coordinators and staff provided varied opportunities to engage in entertaining, stimulating and rewarding social activity.” from the report
Safe staffing and medicines
Inspectors found enough staff to provide person-specific care. Medicine staff were trained and assessed as competent, with regular checks of medicine records.
“People found the staff were always available and very attentive.” from the report
Strong oversight
The management team used detailed audits and regular reviews to identify issues and make changes. Staff felt supported and understood their roles.
“The management team had created an extremely robust governance system, which rapidly identified the smallest of issue, which was then quickly addressed.” from the report
Recruitment records
minorInspectors found that some application forms, interview records and staff photographs needed to be complete or up to date. The registered manager acted immediately to address this.
“The registered manager acted immediately to ensure these matters were addressed.” from the report
- 01How would you meet my relative’s particular needs if they require rehabilitation through the intermediary service?
- 02How will you make sure there are enough staff to provide person-specific care for my relative at all times?
- 03What activities would you offer based on my relative’s interests, abilities and wishes?
- 04How would you manage my relative’s medicines, including any medicines needed on an as-and-when basis?
- 05What changes were made to recruitment records after the inspection, and how do you check these records now?
This was an unannounced first inspection covering all five CQC key questions, including infection prevention and control under Safe; there were no previous ratings to carry over. This explanation was written from the published report of 19 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westview Lodge Care Home
4 rated inspections over 6 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- June 2020
Registered with the Care Quality Commission on 1 June 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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43 live-in carers within about an hour of Hartlepool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £970 to £1,120 a week. 40 can care for a couple. 10 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.