CQC report explained · a residential care home
What the CQC found at Westview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were safeguarded from abuse, risks were assessed and medicines were managed safely. Inspectors also found enough staff and suitable infection-control arrangements.
- Effective?
- Good
- People had assessments, trained staff, support with eating and drinking, and access to healthcare. The home also supported people's legal rights and decision-making.
- Caring?
- Good
- People were treated with kindness, respect and compassion. Staff supported privacy, dignity, independence and involvement in decisions.
- Responsive?
- Good
- Care plans reflected people's needs and were reviewed. People were supported with hobbies, social activities, communication, equality and diversity, complaints and end-of-life wishes.
- Well-led?
- Good
- The home had a registered manager, clear staff responsibilities and quality checks. People, relatives and staff were involved in improving the service.
What inspectors found, April 2018
Westview rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited on 9 March 2018. The inspection was announced because people living there had complex care needs and benefited from knowing in advance. They observed care, spoke with people, staff, managers and four relatives, and checked care and management records.
The home was supporting six men with learning disabilities. Inspectors found that people were safe, medicines were managed properly and there were enough staff. Risks were managed while people were supported to make choices and stay independent.
Care was described as effective, kind and suited to each person. People had support with food, healthcare, activities, relationships and end-of-life wishes. The home had a registered manager and systems for checking quality and learning from mistakes.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection on 14 October 2015.
Safe medicines and staffing
Inspectors found medicines were ordered, stored, given and disposed of safely. There were enough staff on duty and the required checks had been completed for new care staff.
“Suitable arrangements were in place to safely order, administer and dispose of people's medicines in line with national guidelines.” from the report
Personalised support
Care plans were based on what each person wanted and needed. Information was sometimes presented using pictures and colours to make it easier to understand.
“People received personalised care that was responsive to their needs including their right to have information presented to them in an accessible manner.” from the report
Respect and dignity
Staff supported people's privacy, independence and personal choices. People could personalise their bedrooms and spend private time with relatives or professionals.
“People's privacy, dignity and independence were respected and promoted.” from the report
Activities and community life
People were supported to take part in hobbies and social activities, including shopping, bowling, eating out and meeting friends.
“This included being out and about in the community to go shopping, meeting up with friends, bowling, eating out and visiting places of interest.” from the report
Positive management
The home had a registered manager, regular checks and arrangements for staff support. People and relatives were invited to suggest improvements.
“People who lived in the service and their relatives had been engaged and involved in making improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently make sure there are enough staff to meet each person's needs?
- 02How are medicines checked now, including medicines given at short notice or at the end of life?
- 03How are care plans reviewed when a person's needs, wishes or communication needs change?
- 04What activities and opportunities are currently available for people to go out, see friends and pursue their interests?
- 05How are people and relatives involved in suggesting and checking improvements?
This was an announced inspection of the whole service, including the accommodation and care, and all five CQC questions were rated. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westview
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.