CQC report explained · a residential care home
What the CQC found at Westport Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection control, safe visiting, admissions, testing, protective equipment and the management of infection outbreaks. The provider also described measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, April 2022
Westport Care Home was inspected but not rated; inspectors found strong infection control and visiting arrangements.
This was an announced, targeted inspection on 25 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures affected care.
Inspectors found safe arrangements for visitors, including testing, temperature checks, vaccination checks and personal protective equipment. They were also assured that the home used protective equipment safely, managed admissions, carried out testing and kept its infection control policy up to date.
The home was inspected but not rated. This was not a full inspection of all areas of care, so the report does not provide an overall quality rating.
Visitor safety
The home had several checks for visitors and clear procedures for entering the building. It also provided a visiting pod and supported visits in line with government guidance.
“The procedures to enter the building included a Lateral Flow Device (LFD) test or evidence of having taken one prior to arrival, a temperature check” from the report
Protective equipment
Staff had plentiful supplies of protective equipment, with stations around the building and bins for safe disposal. Managers checked how staff used it and followed hand hygiene procedures.
“Staff were provided with ample supplies of PPE, which included masks, hand sanitiser, gloves and aprons.” from the report
Infection testing and admissions
The home had regular COVID-19 testing for residents and staff. Inspectors also found robust procedures for admitting new residents safely.
“A regular system for testing for COVID-19 was established for people using the service and staff.” from the report
Support for people living with dementia
Managers worked with health and social care professionals to support people who were anxious or living with dementia, while recognising and managing infection risks.
“The management team had liaised with local health and social care professionals to develop plans to sensitively support people who were living with dementia and/or people who were anxious.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are relatives and friends currently able to visit?
- 03How do you manage COVID-19 or other infection risks when new residents move in?
- 04How do you cover shifts if staff are absent because of illness or other pressures?
- 05How do you support residents living with dementia who want to walk around the home?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 14 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured that the home had effective COVID-19 infection prevention and control measures.
This was a targeted, announced inspection on 25 March 2021. It checked how the home prevented and controlled infection during the coronavirus pandemic.
Inspectors found detailed visitor controls, including temperature checks, health questions, lateral flow testing, personal protective equipment and hand sanitiser. The home had also created a separate visiting pod and supported contact by phone and video calls.
Inspectors were assured about infection control in all the areas they checked, including admissions, testing, protective equipment, cleanliness and the infection control policy. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor safety
Visitors had to follow clear entry arrangements, including health screening, a lateral flow test, PPE and hand hygiene.
“There were detailed guidelines in place for visitors upon entry, with temperatures taken and a health questionnaire to be completed.” from the report
Visiting arrangements
The home created a separate visiting pod and used appointments and visitor limits to reduce infection risks. People were also supported to keep in touch remotely.
“The provider had been proactive and had created a 'visiting pod' in the basement area, in line with current government guidelines.” from the report
Support for people with dementia
Easy-read information helped explain the pandemic and PPE. The home also worked with health and social care professionals on infection risks for people living with dementia.
“Easy read guidance and documentation was made available to help explain to people about the COVID-19 pandemic and the need for staff to wear PPE.” from the report
Staff wellbeing
Staff could use a confidential assistance helpline and counselling support. Inspectors also reported that staff felt supported during difficult periods.
“The provider was conscious of the impact of the pandemic on staff wellbeing and provided staff access to a confidential employee assistance helpline, including counselling support if needed.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, including visitor screening, testing and PPE?
- 02How are visits organised now, and is the visiting pod still available?
- 03How do you support residents who are living with dementia and walk with purpose when managing infection risks?
- 04How do you support residents to keep in touch with relatives if in-person visits are restricted?
- 05What ratings or inspection findings apply to care, staffing, responsiveness and management, as these were not assessed in this report?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the home's overall service or the other four key questions. This explanation was written from the published report of 20 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westport Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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