CQC report explained · a residential care home
What the CQC found at Weston House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People received their medicines as prescribed and there were enough staff to meet people's needs. Risks, recruitment, safeguarding and emergency plans were appropriately managed.
- Effective?
- Good
- Care needs were assessed and reviewed, with people and families involved in care planning. Staff had relevant training, and people had access to suitable food, drink and health care.
- Caring?
- Good
- People described staff as caring and said they were treated with dignity and respect. Staff supported people to make choices, remain active and become more independent.
- Responsive?
- Good
- Care plans reflected people's needs and were kept up to date. People had access to activities, accessible information and a complaints process.
- Well-led?
- Good
- The home had systems to monitor care, staffing, risks and maintenance. Staff felt supported and said the team worked well together.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and well-organised care, with improvements since the previous inspection.
The unannounced inspection took place on 23 August 2018. Inspectors spoke with people living in the home, relatives, staff and managers. They also reviewed care records, staff files, complaints and quality checks.
The home supported 30 people and could accommodate up to 38. People said they felt safe and well cared for. Inspectors found enough staff, safe medicines practice, suitable care plans, kind staff and a range of activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection had found that Safe needed improvement, but inspectors found that this had been addressed.
Safe medicines support
Medicines records were accurate and up to date. Staff had training and were checked as competent before giving medicines.
“The medicine administration records (MAR) we looked at were accurate and up to date.” from the report
Enough staff
Inspectors saw people supported promptly, with staff also having time to sit and talk with them.
“We saw people were supported promptly when needed and that staff members had the time to sit and chat with people throughout the day.” from the report
Kind and respectful care
People said staff were caring, respected their privacy and supported their choices and independence.
“People were treated with dignity and respect.” from the report
Activities and choice
People could take part in activities, trips and community links. The home had also introduced a small shop based on people's suggestions.
“People were provided with the option of engaging in numerous activities including trips in to the community.” from the report
Improved safety
The home had addressed the safety concerns found at the previous inspection, including evening staffing and unclear guidance about medicines given when needed.
“Following this inspection, we found that the provider had made improvements so safe was now rated as good.” from the report
Bathroom floors awaiting replacement
minorThe provider had identified that three bathroom floors needed replacing. This work had not been completed during the inspection, although a timescale had been given.
“Although this had not happened at the time of this inspections site visit we saw assurances that this work would commence shortly with a set time scale for completion.” from the report
- 01Have the floors in the three bathrooms identified for replacement now been replaced?
- 02How will you make sure medicines given when needed have clear, individual instructions?
- 03How are staffing levels checked during evenings and at other busy times?
- 04How will you support my relative if their care needs change?
- 05What arrangements are in place for end of life care, given that this was not assessed in depth at the inspection?
This was an unannounced comprehensive inspection covering all five key questions; end of life care was not assessed in depth because nobody was receiving it at the time. This explanation was written from the published report of 20 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Weston House Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Weston House Residential Home →
- December 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
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Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
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