CQC report explained · a residential care home
What the CQC found at Westleigh House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Rated Good; inspectors found safe, caring support, but pressure-damage risks were not formally assessed and staff lacked recent training.
This was a comprehensive, unannounced inspection on 22 March 2018. One inspector observed care, spoke with one person, three family members, seven staff, the manager and a health professional, and reviewed care records, safety records and quality checks.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found kind and respectful care, suitable staffing, safe medicines arrangements, clear care plans, activities and good support for people's health and communication needs.
There was one important shortfall. Pressure-damage risk was being managed in practice, but it was not formally assessed and staff had not received recent training in preventing pressure damage. Inspectors recommended that the provider review these arrangements.
The home was already rated Good at its previous inspection and remained Good at this inspection.
Kind and respectful care
Staff knew people well and adapted their communication to individual needs. People were treated with privacy and respect.
“People received their care and support in a friendly, family atmosphere.” from the report
Safe medicines
Medicines were safely stored and records were clear. Inspectors observed people receiving medicines in a way suited to them.
“Medicines were safely stored, records were clear and detailed, and we observed people receiving their medicines in the manner, best suited to them.” from the report
Clear care planning
Care plans gave staff information about communication, preferences, likes and dislikes. This helped staff provide personalised support.
“Support plans were clear and easy to follow.” from the report
Good oversight
The home and provider used audits, monitoring, feedback and action plans to identify and address improvements.
“Systems for auditing and monitoring the service were effective.” from the report
Pressure-damage assessment and training
seriousThe risk of pressure damage was being reduced in practice, but there was no formal assessment. Staff also said they had not received prevention training for some time.
“staff confirmed that they did not receive training in how to prevent pressure damage "For some time.” from the report
- 01How do you formally assess and review each person's risk of pressure damage?
- 02When did staff last receive training in preventing pressure damage?
- 03How will you make sure care plans continue to reflect my relative's communication methods, preferences and changing health needs?
- 04How are medicines checked and recorded for people who cannot manage them themselves?
- 05What activities and community opportunities would be available for my relative, based on their preferences and abilities?
This was a comprehensive inspection covering the overall quality of the home and all five CQC questions. This explanation was written from the published report of 17 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westleigh House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 1 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.