CQC report explained · a nursing home
What the CQC found at Westgate House Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, safe admissions, PPE, testing, visiting arrangements and COVID-19 vaccination requirements.
- Effective?
- Good
- This targeted inspection did not give a rating for Effective. It focused on infection prevention and control measures.
- Caring?
- Good
- This targeted inspection did not give a rating for Caring. It did note that people at the end of life could have important visitors at any time of day or night.
- Responsive?
- Good
- This targeted inspection did not give a rating for Responsive. Inspectors looked at how visiting and admissions were managed during the pandemic.
- Well-led?
- Outstanding
- This targeted inspection did not give a rating for Well-led. Inspectors found quality checks, spot checks and staff competency assessments relating to infection control and safety.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong infection control, safe admissions and arrangements for visiting during the COVID-19 pandemic.
This was an unannounced, targeted inspection on 08 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19-related staffing pressures were affecting care.
Inspectors were assured that visitors were kept safe, people were admitted safely, personal protective equipment was used properly and testing was available. They also found that infection outbreaks could be prevented or managed and that the infection control policy was up to date.
The service was inspected but not rated. This was not a full inspection of all areas of care, so the report does not give an overall quality rating.
Safe visiting
Visitors received guidance about testing and using protective equipment. Inspectors were assured that visitors were prevented from catching and spreading infections.
“Relatives and friends received awareness sessions in how to test and put on and take off personal protective equipment (PPE) safely.” from the report
Safe admissions
People and relatives were told what admission would involve, including isolation after arrival. The home also planned how to group people during isolation or COVID-19 outbreaks.
“People were admitted safely when moving to the home.” from the report
Checks and monitoring
The management team used infection control audits, unannounced checks and staff competency assessments to monitor practice and the environment.
“The management team had quality assurance systems in place to check staff competency and check the environment was safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you manage isolation and room arrangements if my relative moved in or tested positive for COVID-19?
- 02What training do visitors receive about testing and putting on and removing PPE?
- 03What staffing pressures are there now, and how would they affect my relative's care?
- 04How would you support visits if my relative was approaching the end of life?
- 05How do you check that infection control practice and staff competency remain up to date?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide ratings for the full range of care. This explanation was written from the published report of 17 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Westgate House Care Centre was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 16 April 2021. It checked how the home was preventing and controlling COVID-19 infections, rather than assessing all areas of care.
Inspectors found that visitors had temperature checks, rapid COVID-19 tests, health questionnaires and personal protective equipment. Visits were by appointment, with cleaning between visits.
The home had infection control policies, supplies of protective equipment and cleaning schedules. Inspectors were assured that the home was managing testing, distancing, admissions, visitors and possible outbreaks.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rated assessment of the other four questions.
Visitor safety checks
Visitors had several checks before entering, including testing and a health questionnaire. Visits were arranged to reduce infection risks.
“All visitors to the service had their temperature checked, undertook a rapid COVID-19 test, completed a health questionnaire and were provided with personal protective equipment (PPE).” from the report
Protective equipment
Protective equipment was available throughout the home in ample supplies. Staff were seen following the guidance.
“PPE was placed throughout the service, with ample supplies available. Staff were seen to be adhering to the PPE guidance and protective measures in place.” from the report
Cleaning
Inspectors found the home clean and hygienic, with regular cleaning of rooms and frequently touched areas.
“The service was clean and hygienic. Robust cleaning schedules were in place.” from the report
Infection control systems
The home had up-to-date infection prevention policies and arrangements for testing, distancing, safe admissions and managing outbreaks.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are visitors currently checked and how are visiting areas cleaned between visits?
- 03How often are residents and staff tested for COVID-19 now?
- 04How does the home manage a suspected infection outbreak?
- 05When was the home's most recent full CQC inspection and rating?
This was a targeted inspection of infection prevention and control under Safe; the other four questions and an overall quality rating were not assessed. This explanation was written from the published report of 29 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westgate House Care Centre
4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- July 2017Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- July 2014
Report published without a new overall rating.
- April 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 7 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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