CQC report explained · a residential care home
What the CQC found at Westerley Residential Care Home for the Elderly - Westcliff-on-Sea
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2019
Rated Good overall; inspectors found safe, kind and responsive care, but the home needed improvement to its environment.
This was a planned inspection on 26 March 2019. Inspectors observed care, spoke with 10 people, five relatives or visitors and staff, and checked care records, medicines, incidents, accidents and quality checks.
The home was rated Good overall, and remained Good since the previous inspection in August 2016. Safe, Caring, Responsive and Well-led were all rated Good.
Effective was rated Requires Improvement. Some parts of the home looked tired and worn, dementia signage was lacking, and redecoration had been slow. The manager agreed to review these issues and later sent a plan for redecoration.
Safe care and staffing
Inspectors found enough staff to meet people's needs promptly. Medicines, infection control and risk monitoring were also managed safely.
“We saw there were sufficient numbers of staff who responded to people's needs when required in a timely way.” from the report
Kind and respectful staff
Staff knew people well and supported their privacy, dignity, choices and independence.
“People were treated with dignity and respect and staff provided compassionate support in an individualised way.” from the report
Individual care
Care plans reflected people's needs and preferences. Families could be involved in planning care where people wanted this.
“Care plans guided staff to provide support that met people's needs which were in line with their preferences.” from the report
Open management
The home had systems for checking quality and acted on feedback, complaints and incidents. People and relatives said they could approach the manager.
“Information obtained from audits and analysis of incidents and complaints was used to drive improvement.” from the report
Worn environment
needs fixingSome areas still looked tired and worn, continuing an issue found at the previous inspection. The manager provided a plan with redecoration due to be completed by the end of June 2019.
“At this inspection again, some areas of the service were still looking tired and worn.” from the report
Limited dementia signage
needs fixingThe home did not have enough signs to help people living with dementia find their way around. The manager agreed to review this.
“There was a lack of signage to help people living with dementia find their way around the home.” from the report
Activities cover
minorActivities did not take place on the inspection day because the activities coordinator was away. Staff also said there were not always enough staff to help with activities.
“Unfortunately, the activities co-ordinator was off work on the day of the inspection and activities did not take place.” from the report
- 01What redecoration was completed by the end of June 2019, and what work remains?
- 02What signs or other support are now available for people living with dementia to find their way around?
- 03How are activities covered when the activities coordinator is absent?
- 04How many staff are available to support activities and community trips?
- 05How do you check that care plans continue to reflect each person's preferences and choices?
This was a planned inspection covering the home, care and all five key questions, including premises and care provided. This explanation was written from the published report of 10 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westerley Residential Care Home for the Elderly - Westcliff-on-Sea
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Westerley Residential Care Home for the Elderly - Westcliff-on-Sea →
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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51 live-in carers within about an hour of Southend-on-Sea
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,200 a week. 44 can care for a couple. 12 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.