CQC report explained · a residential care home
What the CQC found at Westerham Place Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that abuse risks were understood, care risks were assessed and staffing levels were sufficient. Medicines, recruitment, infection control and accident reporting were also found to be managed safely.
- Effective?
- Good
- People's mental, physical and social needs were assessed. Staff received training and competency checks, and people were supported with food, healthcare and decisions under the Mental Capacity Act.
- Caring?
- Good
- Inspectors saw staff treating people with kindness, respect, privacy and dignity. People and relatives were involved in care decisions and reviews.
- Responsive?
- Good
- Care plans reflected people's preferences and independence. People were supported with activities, community involvement, complaints and decisions about end of life care.
- Well-led?
- Good
- The home was described as open, honest and person-focused. Quality checks were carried out, concerns were followed up and the home worked with other agencies.
What inspectors found, February 2018
Westerham Place Residential Care Home was rated Good; inspectors found safe, kind and personalised care with effective management checks.
This was an unannounced comprehensive inspection. Inspectors spoke with people living in the home, relatives, staff and a health professional. They observed care, reviewed five care plans and checked records about medicines, staffing, recruitment, safety and quality.
The home supported up to 33 older people, including people living with dementia, mobility problems, frailty and diabetes. There were 24 people living there during the inspection. Inspectors found people were protected from abuse, risks were managed, staffing levels were suitable and medicines were handled safely.
People received care based on their needs and choices. Staff were trained and checked as competent. Inspectors found kind and respectful care, good support with food and healthcare, personalised activities and suitable systems for handling complaints and monitoring quality.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. This was the same overall rating as the previous inspection in November 2015.
Safety and staffing
People were protected from abuse and care risks were assessed and reviewed. Inspectors found enough staff to meet people's needs and saw safe recruitment checks.
“There were sufficient numbers of staff in place to keep people safe and meet their needs.” from the report
Kind and respectful care
Staff were observed treating people with kindness and respect. They used people's preferred names, responded when people were upset and protected privacy during personal care.
“Staff were kind and compassionate towards people. Throughout our inspection staff treated people with respect.” from the report
Personalised support
Care plans included people's preferences, communication needs and wishes about independence. People could make choices about matters such as clothing, bathing and activities.
“People received care that was personalised to their needs.” from the report
Quality oversight
The home used checks on care plans, kitchen records, health and safety and staffing. Inspectors found that identified issues were followed up.
“The service had an effective system of checks in place which were used to assess the quality of care provided by staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's risks if their mobility, dementia or health needs changed?
- 02How are medicines checked and how often are staff assessed as competent to administer them?
- 03What activities would be available for my relative based on their interests and abilities?
- 04How would my relative and our family be involved in reviewing and changing their care plan?
- 05How do you use complaints, surveys and quality checks to make improvements?
This was an unannounced comprehensive inspection covering all five ratings; the report gives conflicting dates for the inspection visit, stating both 11 and 12 December and 13 and 14 December 2017. This explanation was written from the published report of 13 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Westerham Place Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Westerham Place Residential Care Home →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.