CQC report explained · a residential care home
What the CQC found at West Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, arranging testing, and managing visiting arrangements. The provider said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good COVID-19 infection-control arrangements and clean premises.
This was a targeted inspection on 21 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home. The visit was announced with 30 minutes’ notice.
Inspectors found good practice. The home was very clean, with clear hygiene systems, regular cleaning of frequently touched areas, and safe arrangements for visitors, testing and protective equipment.
People were involved in the life of the home and took part in cleaning and safety checks. Staff used social stories and practical support to help people understand changes linked to COVID-19.
The home was inspected but not rated. This means the report does not give a full overall quality rating, and it does not assess all five areas of care.
Clean surroundings
The home, including the kitchen and people’s rooms, was clean and tidy. Frequently touched areas were sanitised three times a day.
“The premises were very clean.” from the report
Infection control
Inspectors were assured that the home had suitable arrangements for preventing and managing infections, including handwashing, protective equipment and testing.
“We were assured that this service met good infection prevention and control guidelines.” from the report
Visiting checks
The home had clear arrival checks for visitors, including vaccination evidence, testing, symptoms and temperature checks.
“There were clear systems in place on arrival to ensure all necessary checks were made and recorded” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage COVID-19-related staffing pressures?
- 02What checks do visitors need to complete before entering the home?
- 03How does the home currently arrange COVID-19 testing for residents and staff?
- 04How are people supported to take part in cleaning, fire checks and other safety checks?
- 05How does the home keep its infection prevention and control policy up to date?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide ratings for the other areas of care. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
West Road was rated Good overall; inspectors found safe, kind and personalised care with strong leadership.
This was an unannounced inspection on 22 October 2019. One inspector met people living in the home, spoke with staff and managers, and reviewed care records, medicines records, recruitment checks, training records, audits and staff rotas. Feedback was also sought from relatives and a health and social care professional.
The home supported four people with learning disabilities or autism. Inspectors found that people were safe, treated kindly and supported to make choices. Staff understood people's individual needs, supported health appointments and provided activities, communication support and opportunities to develop independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, the same as at the previous inspection published on 22 April 2017.
Kind, person-centred care
Staff supported people in a friendly and caring way. Relatives said the home felt like a true home and that staff understood people's individual preferences.
“They work together as a team extremely well, creating an environment that is a true home for the residents.” from the report
Safety and medicines
The home had safeguarding, risk management, staffing and recruitment systems. Medicines were stored, given and recorded safely, with staff assessed as competent.
“Medicine administration records (MAR) were completed correctly and were checked regularly.” from the report
Choice and independence
People were supported to make choices and take planned risks in a least restrictive way. Staff helped people gain skills and take part in activities and outings.
“People were supported to take planned risks to promote their independence.” from the report
Communication support
Communication needs were recorded and supported. The report described improved communication for one person through staff using Makaton.
“Since coming to West Road, the staff have engaged with him in Makaton, and his vocabulary and ability to communicate have improved enormously.” from the report
Health and other professional support
Staff arranged health appointments, acted on concerns and worked with health and social care professionals. People had support with eating, drinking and oral health.
“Any issues are dealt with promptly and completely and reported to our team.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs, including any use of Makaton or other communication methods?
- 02What activities, outings and opportunities to develop independence would be available for my relative?
- 03How would you support my relative with their specific health, eating, drinking and oral health needs?
- 04How are relatives involved in care reviews and told about changes, appointments or health concerns?
- 05How do you make sure medicines and any 'as required' medicines are given safely?
This was an unannounced comprehensive inspection covering all five CQC questions, and the previous Good ratings were reviewed. This explanation was written from the published report of 3 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of West Road
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 7 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.