CQC report explained · a nursing home
What the CQC found at West Eaton Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were in place. This included safe visiting, testing, admissions, social distancing and outbreak management.
- Effective?
- Good
- This question was not assessed or rated in this inspection.
- Caring?
- Good
- This question was not assessed or rated in this inspection.
- Responsive?
- Good
- This question was not assessed or rated in this inspection.
- Well-led?
- Good
- This question was not assessed or rated in this inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection control, with some resources suggested to develop the approach.
Inspectors visited the home on 12 November 2020. The visit was announced and formed part of a CQC review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found good practice in helping people keep in touch with others, maintaining space for social distancing, arranging visits by professionals and carrying out whole-home testing. Staff also received practical handwashing training.
For infection control, inspectors were assured that the home was managing visitors, testing, admissions, shielding, social distancing and outbreaks safely. The service was inspected but not rated, so this report does not give a Good, Requires improvement or Inadequate rating.
Keeping people connected
People were supported to stay in touch with important people in different ways. Inspectors said this helped reduce social isolation during the pandemic.
“People were supported to keep in touch with others who were important to them in a variety of ways.” from the report
Space and social distancing
The building had enough space for people to socially distance. Meal times were staggered to support this.
“There was sufficient space within the building for people to socially distance to keep themselves and others safe during the pandemic.” from the report
Testing arrangements
Whole-home Covid-19 testing was carried out in line with guidance. This also included workmen working on refurbishment.
“'Whole home' Covid-19 testing was undertaken in line with current guidance to prevent the transmission of infection.” from the report
Handwashing training
Staff received practical infection prevention training using specialist equipment. Inspectors said this improved their understanding of how Covid-19 could spread.
“The training had helped staff to better understand how Covid-19 could spread and the importance of effective handwashing to prevent this.” from the report
Infection control systems
Inspectors were assured that the home had arrangements for visitors, testing, admissions, social distancing, outbreak management and an up-to-date infection control policy.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not say exactly what changes were needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes did the home make after inspectors signposted resources to develop its infection prevention and control approach?
- 02How does the home currently arrange visits by professionals and family members?
- 03How often are residents and staff tested, and what happens if someone tests positive?
- 04How does the home now support social distancing during meals and in shared areas?
- 05How is practical handwashing training maintained for new and existing staff?
This was an announced thematic inspection focused on infection prevention and control under the Safe question; the service was inspected but not rated and the other four questions were not assessed. This explanation was written from the published report of 25 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
West Eaton Nursing Home was rated Good; inspectors found kind, personalised care, with occasional delays when people needed help.
This was an unannounced planned inspection on 23 April 2019. Inspectors spoke with people living at the home, relatives and staff. They observed care and checked care plans, medicines records, complaints, incidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe, respected and involved in decisions. Staff understood people's needs and supported their dignity, health, independence and personal choices.
There were enough staff to meet people's safety needs, but people sometimes waited for help with everyday needs. The manager said staff deployment would be reviewed. The home had also recently appointed a new manager, who was applying to become registered.
Kind and respectful care
People said they had developed close bonds with staff. Inspectors saw that staff treated people with dignity and knew what mattered to them.
“People told us they had developed strong bonds with the staff who cared for them.” from the report
Personal choices
People were involved in decisions about their daily care, including what to wear, when to get up and where to spend their time.
“People were encouraged to make their own decisions about their everyday care.” from the report
Activities and relationships
The home supported trips, activities, visits from community groups and contact with friends, relatives and pets.
“The activities arranged enhanced people's sense of well-being and quality of life.” from the report
Good health support
Staff reviewed people's health needs and worked with health professionals. Inspectors found that medicines were given as prescribed.
“People were supported to see other health and social care professionals when needed, to ensure their health and well-being would be promoted.” from the report
Quality checks
The provider and manager monitored care, medicines, incidents, complaints and the environment. They used action plans where further development was needed.
“The manager and provider checked the quality of the care provided.” from the report
Occasional delays for everyday help
needs fixingPeople said there were busy periods when they sometimes waited for staff assistance. Some people also said staff did not always have time to chat.
“People told us there was sufficient staff to respond without delay when they needed help in an emergency but said they occasionally experienced delays in staff responding to their day to day needs.” from the report
- 01How do you check staffing levels and staff deployment during busy periods?
- 02What has changed since the inspection to prevent delays with everyday help?
- 03How do staff make sure people still have time to talk and receive social support?
- 04How is the application to register the new manager progressing?
- 05How are people's care plans reviewed when their health, dementia needs or preferences change?
This was an overall inspection covering all five CQC areas, including the care provided and the premises; all five ratings were Good. This explanation was written from the published report of 31 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of West Eaton Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.