CQC report explained · a residential care home
What the CQC found at Wentworth Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including the use of PPE, testing, social distancing, cleaning and updated policies.
- Effective?
- Good
- This area was not assessed during this targeted inspection.
- Caring?
- Good
- This area was not assessed during this targeted inspection.
- Responsive?
- Good
- This area was not assessed during this targeted inspection.
- Well-led?
- Good
- This area was not assessed during this targeted inspection.
What inspectors found, February 2021
Wentworth Residential Home was inspected but not rated; inspectors found strong COVID-19 infection-control arrangements.
This was an announced, targeted inspection on 3 February 2021. It looked at how the home was prepared to prevent and control coronavirus infections, rather than reviewing all areas of care.
Inspectors found the home was clean and hygienic. Staff used protective equipment correctly, infection-control training and policies had been updated, and extra cleaning, social distancing and regular checks were in place.
People were supported to keep in touch with family using telephones and electronic devices. Visitors were not generally admitted because national lockdown was in force, although the home planned an isolation pod for safer visits.
Clean surroundings
The home was clean, with increased cleaning of communal areas and weekly deep cleans of rooms.
“The home was clean and hygienic in appearance.” from the report
PPE and infection training
Staff were seen using suitable PPE, and their infection-control training had been updated for COVID-19.
“all staff were observed using appropriate Personal Protective Equipment [PPE] when supporting people.” from the report
Keeping families in touch
Although visits were restricted during lockdown, people could use telephones and electronic devices to communicate with family and friends.
“People who used the service were supported to communicate with their friends and family.” from the report
Inspectors raised no specific concerns in this report.
- 01Was the planned isolation pod created, and how can families use it now?
- 02How are infection-control policies, staff training and PPE arrangements kept up to date?
- 03How often are cleaning schedules, infection-control audits and visual checks carried out?
- 04What arrangements are available for people to communicate with family if visits are restricted?
- 05How are people admitted safely and tested for infections?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess the other areas of care and the service was not rated. This explanation was written from the published report of 23 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Wentworth Residential Home was rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced, comprehensive inspection on 27 January 2018. The inspector spoke with people living at the home, relatives and staff, reviewed care and staff records, observed care and looked around the premises.
The home supported 18 people, with room for up to 20. Inspectors found a calm and friendly atmosphere. People said they felt safe and were happy with their care. Relatives said they were very pleased and felt welcome to visit at any time.
Inspectors found suitable arrangements for safeguarding, medicines, staffing, recruitment, infection control and equipment. Care plans were personalised and kept up to date. Staff supported people's health, food and drink needs, choices, activities, dignity and relationships.
The overall rating was Good. Safe, Effective, Caring, Responsive and Well-led were all rated Good. The home had also been rated Good at the previous inspection in January 2016.
Kind and respectful care
Staff were observed taking time to listen, offering reassurance and providing care discreetly. People and relatives gave many positive comments about staff attitudes.
“We observed that staff interacted with people in a caring and compassionate manner.” from the report
Safe systems
The home had arrangements for safeguarding, risk management, medicines, infection control and equipment safety. Inspectors also found enough suitably qualified staff on duty.
“People were protected from abuse and harm because staff knew how to respond to any concerns.” from the report
Personalised support
Care plans included people's needs and wishes and were reviewed when circumstances changed. Staff knew people's backgrounds, preferences and current support needs.
“Care plans were well organised and contained personalised information about the individual person's needs and wishes.” from the report
Good leadership
The management team was described as approachable and supportive. Staff could raise suggestions and concerns, and the home used audits to monitor the service.
“There was an open culture where staff were encouraged to make suggestions about how improvements could be made to the quality of care and support offered to people.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review whether you can meet my relative's particular health, mobility and communication needs?
- 02How are medicines, including as-needed medicines, recorded and reviewed for each person?
- 03What staffing levels are planned at different times of day and night, and how are changes in people's needs reflected in those levels?
- 04What activities would be suitable for my relative, and how would you support them to choose whether to take part?
- 05How would you involve my relative and our family in care plan reviews and decisions if their capacity changed?
This was an unannounced comprehensive inspection covering all five key questions, and the previous Good ratings from January 2016 remained Good. This explanation was written from the published report of 23 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wentworth Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- April 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.