CQC report explained · a residential care home
What the CQC found at Wentworth House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by safeguarding procedures, risk assessments, enough staff and safe medicines processes. Inspectors found incomplete recruitment checks and some overdue maintenance checks.
- Effective?
- Good
- Care records reflected people's needs and choices. Staff training had improved, and people were supported with food, drink, healthcare and decisions about their care.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- The new manager had introduced audits, surveys and meetings to monitor the home and gather views. The manager's application to register with CQC was still being assessed.
What inspectors found, April 2023
Rated Good overall; inspectors found safe care and recent improvements, but recruitment checks and some maintenance checks needed attention.
This was an unannounced focused inspection from 21 to 24 March 2023. One inspector spoke with people living at the home, a relative, staff and the manager. They observed care, checked records and inspected the building and infection control arrangements.
The home was rated Good for Safe, Effective and Well-led. Staff numbers were enough, medicines were managed safely, safeguarding arrangements were understood and people's care, food and healthcare needs were supported.
There were some shortfalls. Not all recruitment checks had been completed, and some maintenance checks were out of date. The manager began putting these issues right during the inspection process. The home did not have a registered manager at the time, although a new manager had applied to register.
Enough staff
Inspectors found enough staff to meet people's care and social needs and support their independence.
“Sufficient numbers of staff were on duty to support people's care and social needs and promote their independence.” from the report
Safe medicines
Medicines records and checks were in place, and trained staff supported people to take their medicines safely.
“People received their medication safely by trained staff.” from the report
Improved staff training
A more formal induction and ongoing training programme had been introduced to build staff skills and knowledge.
“A new formal induction process was in place when staff commenced work to support staff in their role.” from the report
Food and nutrition
People had a choice of meals, and the home had systems to monitor food and drink and reduce the risk of poor nutrition.
“The manager had good systems to reduce the risk of malnutrition and manage people's food intake.” from the report
New oversight
The manager had introduced audits, surveys and meetings to monitor quality and involve people, relatives and staff.
“The manager had introduced a number of auditing systems to maintain ongoing oversight and continued development of Wentworth House.” from the report
Recruitment checks
needs fixingNot all checks had been completed to confirm staff were suitable before employment. Inspectors recommended that the home review its recruitment process.
“However, not all checks had been obtained to ensure staff were suitable.” from the report
Maintenance checks
needs fixingSome maintenance checks had not been completed and were out of date. The manager arranged for the checks to be completed during the inspection process.
“In addition, not all maintenance checks had been completed and were out of date.” from the report
Registered manager
minorThere was no registered manager in post when inspectors visited. A new manager had applied to register, and CQC was still assessing the application.
“At the time of the inspection there was not a registered manager in post.” from the report
- 01Have all staff recruitment checks now been completed before staff start work?
- 02Which maintenance checks were overdue, and can you show us that they are now up to date?
- 03What is the progress of the manager's CQC registration application?
- 04What changes have been made through the new audits, staff training and care plan reviews?
- 05How do you gather and act on feedback from residents and relatives?
This was a focused inspection of Safe, Effective and Well-led; Caring and Responsive were not inspected and their previous ratings were carried over to calculate the overall rating. This explanation was written from the published report of 28 April 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2022
Wentworth House was inspected but not rated; inspectors found good COVID-19 infection control and visiting arrangements.
This was an announced, targeted inspection on 11 January 2022. Inspectors focused on infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures affected people.
Inspectors found good practice. Staff supported safe admissions, visiting, testing, isolation and communication with relatives. They saw staff using personal protective equipment safely, and found enough supplies.
The home was clean and hygienic, with cleaning schedules and protective equipment stations. The home was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors found that the home had measures to prevent and manage infection. Staff used protective equipment safely and supplies were available.
“We were assured that the provider was using PPE effectively and safely.” from the report
Contact with relatives
The home supported visits when possible and used social media to help people stay in touch when physical visits were not possible.
“Social media platforms were used to facilitate contact between people and their relatives where physical visiting was not possible.” from the report
Clean environment
The home was clean and hygienic, with cleaning schedules and protective equipment stations around the building.
“The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home.” from the report
COVID-19 staffing measures
The provider told inspectors it had measures to reduce the risks linked to COVID-19 staffing pressures. The service also met the vaccination requirement described in the report.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current arrangements for relatives to visit, and have they changed since the inspection on 11 January 2022?
- 02How do you currently manage COVID-19 or other infection outbreaks, including testing and isolation?
- 03Do you still have enough protective equipment, and how do you check that staff use it safely?
- 04How do you manage staffing pressures when staff are absent because of illness?
- 05When was the home's most recent full inspection, and what were the ratings for Effective, Caring, Responsive and Well-led?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wentworth House
3 rated inspections over 6 years: the service has held its Good rating throughout.
- April 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022Inspected but not ratedSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 31 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.