What the CQC found at Wentworth Grange

Care plans included useful information about people's needs and risks. Staff understood how to reduce those risks.

“Risk assessments were contained within people' care planning documentation and were detailed.” from the report

Staff received training and supervision, and their competence was checked regularly. They showed good knowledge of people's medicines and needs.

“Staff were trained, supervised and had their competence regularly assessed.” from the report

People and relatives said they felt safe and supported. Staff checked on people's wellbeing and responded promptly to individual incidents.

“People felt safe and supported. Staff regularly checked on people's wellbeing.” from the report

Inspectors saw staff interact warmly with people. People valued the stable core staff team and continuity of care.

“Staff were welcoming and interacted warmly with people throughout.” from the report

Guidance for medicines given when needed was not always person-centred. Records for creams and patches were inconsistent or missing on some occasions.

“Guidance to support staff in the safe administration of when required medicines needed to be more person-centred.” from the report

Medicines and care plan audits were irregular or ineffective. They did not identify the problems found during the inspection.

“Audits of medicines were irregular and had not picked up on the areas we identified.” from the report

Internal investigations did not always show clear lessons or follow-up actions. This meant the home could not demonstrate that repeat problems would be avoided.

“The provider did not always conduct sufficiently rigorous internal investigations following incidents; lessons learned and follow up actions were not always apparent.” from the report

Information and records were not always shared promptly with CQC and other relevant agencies. The report said the culture was not always open.

“The provider did not always share information promptly when requested, with CQC and other relevant agencies.” from the report

Some people and external professionals felt there were times when staff were stretched in communal areas. Inspectors did not see staff struggling during the visit, but the provider agreed to review how staffing levels were calculated.

“People felt there were times when there were too few staff in communal areas.” from the report