CQC report explained · a nursing home
What the CQC found at Wentworth Court Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, May 2021
Inspected but not rated; inspectors found safe infection control and good support for contact with relatives during the pandemic.
This was an announced, targeted inspection on 20 April 2021. Inspectors checked infection prevention and control arrangements, including visiting, admissions, protective equipment, testing, cleaning and plans for outbreaks.
Inspectors were assured that the home was managing infection risks safely. People were supported to keep in touch with relatives through visits, phone calls, social media and technology. Staff training, testing and cleaning arrangements were also in place.
The home was inspected but not rated. This was not a full inspection of all aspects of care, so the report does not give an overall quality rating.
Keeping families connected
People and relatives were supported to stay in contact through planned visits, regular calls, social media and technology.
“People and their relatives were supported to maintain contact with their relatives.” from the report
Infection control
Inspectors found that protective equipment, staff training, testing and infection control practices were being used appropriately.
“Action had been taken to reduce the risk of infection spreading which had included the correct use of personal protective equipment (PPE).” from the report
Cleaning arrangements
Enhanced cleaning schedules were followed, including extra cleaning of frequently touched surfaces.
“Cleaning schedules had been enhanced and were followed by care and maintenance staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how are visitors supported safely?
- 02How often will relatives receive updates about their family member?
- 03How are visits arranged now, and what happens if there is an infection outbreak?
- 04How do you support new residents to settle in and reduce the risk of infection after admission?
- 05When was the home last inspected across all five areas of care, and what were the findings?
This was a targeted inspection of infection prevention and control, focused on the Safe question; it was not a full assessment of the other areas of care. This explanation was written from the published report of 5 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2020
Wentworth Court Care Home is rated Good overall, with Outstanding personalised activities and strong, caring support.
Inspectors visited without notice on three days in February 2020. They spoke with people, relatives, staff and a visiting GP. They observed care and reviewed care records, medicine records, staff files and management records.
The home cared for 57 people at the time, including people living with dementia who needed personal and nursing care. Inspectors found people were safe, treated with kindness and supported by trained staff. Risks, medicines, nutrition and health needs were managed well.
The strongest area was how the home responded to people's individual needs. People had personalised activities, community links and support to maintain relationships and interests. The responsive rating improved from Good to Outstanding, while the other four ratings remained Good.
The overall rating of Good means inspectors found the home met the required standards and provided consistently good care at the time of this inspection. There was no registered manager in post, although a manager was applying to become registered.
Personalised activities
Activities were tailored to people's interests, abilities and communication needs. The home offered music, quizzes, technology, community events and links with local organisations.
“All staff bought into a 'whole home' approach to activities.” from the report
Kind and respectful care
People and relatives spoke positively about staff's kindness and compassion. Staff reassured people when they were anxious and protected their dignity.
“People and their relatives told us care and nursing staff were kind, caring and compassionate.” from the report
Safe care and treatment
Staff assessed risks such as falls, choking, malnutrition and pressure ulcers. They followed healthcare professionals' advice and reviewed incidents to reduce the chance of them happening again.
“People were safe, comfortable and well cared for at Wentworth Court.” from the report
Training and support
Staff had training, supervision and opportunities to develop their skills. The provider arranged extra training when the home identified a need.
“Staff were well trained and had the skills to meet people's needs.” from the report
No registered manager
minorThere was no registered manager in post during the inspection. A manager was in place and was applying to become registered, while the provider had increased its oversight.
“There wasn't a registered manager in post. The last registered manager left the service in September 2017.” from the report
- 01What is the current position with the manager's application to become registered with CQC?
- 02How will you make sure activities are tailored to my relative's interests, communication needs and ability?
- 03How do you review falls, accidents and incidents, and what changes have been made as a result?
- 04How do you support people who become distressed without relying on anti-psychotic medicines?
- 05How are relatives involved in care planning and decisions when a person's needs or health changes?
This was an unannounced, planned comprehensive inspection covering all five CQC questions; the previous overall rating was Good and the Responsive rating improved from Good to Outstanding. This explanation was written from the published report of 15 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wentworth Court Care Home
4 rated inspections over 4 years: the service has held its Good rating throughout.
- May 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- September 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Requires improvementdown from GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015
Registered with the Care Quality Commission on 1 May 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.