CQC report explained · a residential care home
What the CQC found at Wellington Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with some improvements still planned.
Inspectors visited on 4 and 5 January 2018. This was an announced comprehensive inspection. They spoke with family members, staff, the registered manager, a provider representative and a medical professional. They also observed care and reviewed records.
The home supported 10 adults with learning disabilities. Inspectors found that people were safe, received effective care and were treated with kindness and dignity. Staff understood people's communication, health needs and personal preferences.
The home offered varied activities, home-cooked food and personalised support plans. The registered manager used checks, feedback and staff meetings to identify improvements. The home was rated Good in all five areas.
The home was already rated Good at its previous inspection and remained Good at this inspection. This means inspectors found the service met the required standards at the time of their visit.
Safe care and medicines
Inspectors found that risks were assessed, staffing was sufficient and medicines were managed safely. They found no medicine errors.
“The arrangements for medicine management protected people and there had been no medicine errors.” from the report
Health support
The home sought medical advice promptly and worked with health professionals. People had health care files and hospital information.
“A medical professional said "I am really impressed with the medical care provided".” from the report
Kind and respectful staff
Staff understood people's verbal and non-verbal communication. Inspectors saw staff protect dignity and respond with kindness.
“Staff were observed engaging with people in a kind and respectful way.” from the report
Personalised support
Support plans described what made each person happy, what might upset them and how staff should respond. Activities were matched to people's interests.
“Current support plans were well organised with information easy to find and containing in-depth information relevant to the person.” from the report
Activities and choice
People took part in activities including baking, bowling, swimming, discos, pub trips and walks. Their preferences, including when they did not want to mix, were respected.
“People had opportunities for meaningful occupation in accordance with their abilities and interests.” from the report
Strong management
The home used audits, feedback and staff meetings to find problems and plan improvements. Staff said communication was good and concerns were dealt with quickly.
“The quality of the service was monitored and improvements planned.” from the report
Previous sickness-related staffing concern
needs fixingFamilies had previously said sickness levels affected care. Inspectors were told this was much less of an issue at the inspection, but there was still one staff vacancy.
“People's family members mentioned in feedback questionnaires in October 2017 about the sickness levels which they felt were affecting people's care.” from the report
Support-plan format to be improved
minorThe existing plans were detailed and well organised, but the manager said the format would be improved to include more relevant information.
“The registered manager said the format for support plans was to be improved which they felt would help them to include more information relevant to providing a high standard of care and support.” from the report
- 01How many support staff are usually on duty now, and how are sickness and the remaining vacancy covered?
- 02Has the new support-plan format been introduced, and how are families involved in reviewing plans?
- 03Were the planned wet room, window replacement and other building improvements completed?
- 04How are people involved in choosing activities, meals and outings now?
- 05How do you check that medicines, risks and people's finances continue to be managed safely?
This was an announced comprehensive inspection covering all five CQC questions, and all five ratings remained Good. This explanation was written from the published report of 30 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wellington Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 20 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.