CQC report explained · a nursing home
What the CQC found at Wellington House Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Medicines were stored, recorded and administered safely, and staff had regular competency checks. Inspectors also found detailed risk assessments, enough staff and safe recruitment processes.
- Effective?
- Good
- People received suitable food and drink, with extra support for those at risk of losing weight. Staff had relevant training and worked with health professionals to support people's health.
- Caring?
- Good
- People said staff were kind and respectful. Inspectors saw staff protecting privacy and dignity, involving people in decisions and offering personalised emotional support.
- Responsive?
- Good
- Care plans were personalised and reflected people's communication needs, preferences and wishes. People had access to individual and group activities, personalised end-of-life care and a complaints process.
- Well-led?
- Good
- The provider and directors were actively involved in running the home. Quality checks, surveys, meetings and an improvement plan were used to monitor and improve care.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, with medicines management improved since the last inspection.
Inspectors carried out a comprehensive, unannounced inspection on 1 May 2018. They reviewed records and medicines, toured the home, observed care, and spoke with people living there, relatives, staff and health professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, good risk management, personalised care and effective checks on quality.
The main improvement since the previous inspection was medicines management. The Safe rating had previously required improvement because medicines were not always managed safely. Inspectors found this had improved and all fundamental standards were being met.
Safer medicines
The home had acted on the previous inspection's concerns. Inspectors found medicines were stored securely, records were complete and staff had suitable checks of their practice.
“Medicines were stored securely and checks ensured medicines were stored at the right temperature.” from the report
Kind and respectful care
Staff knew people well and supported their choices, privacy, dignity and independence. Inspectors saw patient and reassuring care when people became upset.
“Staff were kind, caring and had a good knowledge of people which they used to deliver personalised care.” from the report
Personalised care planning
Care plans gave staff detailed information about individual needs, including communication and sensory needs. Staff used this information to adapt care to each person.
“Care plans were personalised, detailed and used by staff as a key way of getting to know people.” from the report
Food and nutrition
People were offered choices of food and drink. Staff provided extra calories and suitable equipment where people needed help to eat or were at risk of losing weight.
“People received a balanced diet. Staff routinely offered people choice and there were always several options of food and drink available for them to choose from.” from the report
Active quality monitoring
The provider used audits, meetings, surveys and an improvement plan to identify areas for development and act on feedback.
“The systems and processes to check the quality and safety of the service continued to be effective.” from the report
Training records still being developed
minorThe provider had begun creating an electronic training matrix but said it needed more development to keep records up to date. Ask how the home currently checks that all staff training is current.
“The provider had started to develop an electronic training matrix but acknowledged this needed further development to ensure it was up to date.” from the report
- 01How do you currently check that staff training records are complete and up to date while the electronic training matrix is being developed?
- 02What is the current position on the outstanding Deprivation of Liberty Safeguards applications?
- 03How will you assess my relative's medicines needs and make sure their records remain complete?
- 04How would staffing levels be changed if my relative's needs increased?
- 05Which activities and one-to-one support would be available for my relative based on their interests and abilities?
This was a comprehensive, unannounced inspection covering all five questions and the overall rating. This explanation was written from the published report of 6 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wellington House Nursing Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Wellington House Nursing Home →
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.