CQC report explained · a nursing home
What the CQC found at Wellcross Grange Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People told inspectors they felt safe. Medicines, staffing, recruitment, risk management and infection prevention were all found to be managed safely.
- Effective?
- Good
- People's needs were assessed before they moved in. Staff worked with health professionals, received relevant training and supported people with food, drink and legal consent arrangements.
- Caring?
- Good
- Staff treated people with kindness, compassion, dignity and respect. People were offered choices and encouraged to remain as independent as possible.
- Responsive?
- Outstanding
- Care plans were detailed and focused on each person's life, wishes and preferences. The home offered varied activities, individual support and imaginative approaches to reduce isolation and improve wellbeing.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, an open culture and strong teamwork. The home worked with schools, colleges, charities and health professionals and used feedback to improve care.
What inspectors found, August 2022
Rated Outstanding; inspectors found especially responsive, personalised care and strong leadership, with safe, effective and caring services rated Good.
Inspectors visited without notice on 28 and 29 June 2022. They spoke with six people living at the home, seven relatives, two health professionals and nine staff. They observed care and reviewed records, including four care plans.
People were supported by trained staff who were safely recruited. Inspectors found that medicines, staffing, infection control, risk assessments and the environment were managed safely. People received kind care, were treated with dignity and were involved in decisions.
The strongest findings were about personalised care, activities, support for people living with dementia and the way the home worked with community organisations. The home used technology and individual interests to improve people's wellbeing and independence.
The overall rating was Outstanding. Safe, Effective and Caring were rated Good. Responsive and Well-led improved from Good at the previous inspection under the former provider to Outstanding.
Personalised care
Care was planned around people's lives, preferences, beliefs and daily choices. People, relatives, staff and health professionals contributed to keeping plans up to date.
“People received an exceptionally high standard of personalised care that was responsive to their needs.” from the report
Dementia support
Staff understood how to support people living with dementia. Personalised music, lighting and other technology helped some people feel calmer and more relaxed.
“The provider demonstrated an exceptional commitment to enabling people to live well with dementia.” from the report
Activities and relationships
People could take part in music, arts, exercise, quizzes, garden activities, visits and one-to-one support. The home also worked to help people keep relationships and avoid isolation.
“There was a varied range of activities on offer which included, music, arts and crafts, quizzes, exercise and visits from external entertainers.” from the report
Kind and respectful care
Inspectors saw positive interactions. Staff offered choices, protected privacy and encouraged people to do things for themselves where possible.
“People's privacy and dignity was protected, and we saw staff knocking on doors before entering and talking with people in a respectful manner.” from the report
Strong leadership and partnership
Managers listened to people and staff and used feedback to develop the service. The home had active links with community groups and health professionals.
“The management team had completed a detailed study on CQC inspection reports for services rated as outstanding.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's life history, preferences and care plan reviewed with us after they move in?
- 02Which activities and one-to-one support would be available for my relative, based on their interests and needs?
- 03How would you use personalised music, lighting or other technology for someone living with dementia?
- 04How do you check staffing levels each day when people's needs change or staff are absent?
- 05How would you involve my relative and our family in decisions about care, health needs and end-of-life wishes?
This was an unannounced inspection covering all five quality areas and infection prevention and control; Responsive and Well-led improved from Good at the previous inspection, while the other three ratings remained Good. This explanation was written from the published report of 10 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wellcross Grange Care Home
4 rated inspections over 7 years: the service has improved, from Good to Outstanding.
- August 2022Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- January 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019
Registered with the Care Quality Commission on 15 October 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.